Practice Innovation Manager

MWE•Washington, DC

10d•$167,000 - $235,000•Onsite

About The Position

The Practice Solutions Manager supports the connection between the firm's practice groups and the technology built or licensed to serve them. This role supports the product owner for an assigned portfolio of legal technology and helps manage the lifecycle of those products. The Practice Solutions Manager works closely with other members of the Innovation Department, practicing attorneys, and vendors to help deliver practice solutions that meet each practice group’s needs. Working closely with practice group leadership, practicing attorneys and the Knowledge & Innovation attorney team, the Practice Solutions Manager helps translate emerging technology trends into practical, scalable solutions that improve efficiency and support service delivery for attorneys and clients.

Requirements

Bachelor's degree
At least five (5) years of related experience in technology, product management, knowledge management, or legal operations, preferably within a law firm environment
Demonstrated experience supporting a product lifecycle, including requirements documentation, user testing, training, and licensure management
Knowledge of LegalTech product categories and emerging AI tools
Strong collaboration and interpersonal skills, with the ability to work effectively with colleagues across teams
Good business judgment when making decisions and understanding how those decisions affect the team's day-to-day goals
Strong project and timeline management skills
Strong written and verbal communication skills, with the ability to communicate clearly at the appropriate level to varied audiences
Strong analytical and organizational skills with attention to detail
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word) and Visio
Ability to work under tight deadlines, prioritize responsibilities, and handle confidential information
Ability to work independently and under own direction and initiative

Nice To Haves

Experience in the legal industry or professional services environment preferred
PMP certification is a plus

Responsibilities

Support the product owner for an assigned portfolio of legal technology solutions, assisting with each tool through its lifecycle including requirements definition, piloting, development/customization, onboarding, launch/implementation, adoption, ongoing enhancements, and usage tracking
Work with practicing attorneys and the Knowledge & Innovation attorney team to help identify practice-level needs and support the evaluation and implementation of solutions to address them
Support pilot programs and proof-of-concept initiatives for prospective solutions, including tracking specifications, evaluating software, gathering attorney feedback, and monitoring project timelines.
Help guide new solutions through the firm's internal onboarding and approval processes to support successful, compliant implementation
Support adoption strategies: helping to raise awareness, deliver training, and encourage usage of solutions among practicing attorneys and practice groups
Track usage and adoption metrics for assigned tools, helping identify trends and opportunities to improve engagement and effectiveness
Serve as a point of contact for vendors, supporting relationship management, tracking product roadmaps, and helping translate upcoming enhancements and new features into practice impact
Coordinate with IT, Information Security, Information Governance, OGC, Talent, and Marketing & Business Development to help align solution rollouts with firm-wide policies, systems, and initiatives
Monitor advancements in technology-related working groups and committees and other emerging technologies, helping evaluate new offerings and providing input to practice group leadership
Help maintain product charters, roadmaps, governance policies, and usage guidelines to support clear product direction and transparency with stakeholders