Practice Development Manager - Cleveland/Columbus

Bausch + Lomb•US-OH-Columbus, OH

2d•Hybrid

About The Position

The Practice Development Manager (PDM) is responsible for engaging cataract and refractive ophthalmology practice staff to grow utilization of our eyeTelligence platform, and providing on-going field-based practice education, development solutions, clinical staff training, and customer support. This role supports customers in growing and developing their practices by leveraging our Plus program and eyeTelligence technology platform within the assigned territory to achieve or exceed sales revenue targets. The PDM will onboard and mentor new customers while providing ongoing clinical support, practice education, and staff training for tenured accounts. The objective is to contribute to the increased usage of Bausch + Lomb products and influence the development of our customers' businesses. Collaboration across departments such as Surgical Sales, Training, and Marketing is essential for designing and developing programs that align with business strategies and drive performance improvement. The role involves coordinating schedules with sales managers and territory managers, implementing customer calls, and managing schedules and itineraries. Regular quarterly business reviews with premium customers are conducted to discuss performance and set future goals. The PDM will leverage marketing alliances to help customers utilize technologies for enhanced patient communication and IOL selection, and participate in regional team calls to share information and explore clinical topics. Collaboration with Regional Business Directors and other regional roles is key for teaching best practices, providing resources, troubleshooting, and resolving conflicts to achieve sales objectives. Continuous professional and technical development is encouraged through customer engagement, scientific conferences, training, and educational workshops. The role also involves providing regional leadership and delivering messaging consistent with the vision of Bausch + Lomb Surgical and the corporate mission statement.

Requirements

Bachelor’s degree or similar training, preferably in science, medical/clinical, business, or a related field
Three to five years tenure in an eye health practice, sales/clinical/technical applications/administration/management role
Expanding/growing performance in sales/clinical/technical applications role
Excellent customer relationships and ability to communicate effectively with healthcare professionals
Strong interpersonal skills and professional demeanor
Ability to travel up to 60% of the time
Effective problem solving and troubleshooting skills
Excellent organizational skills and ability to prioritize under pressure
Ability to manage multiple tasks simultaneously
Proven leadership qualities
Exhibit resourcefulness and accountability
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Support customers that wish to grow and develop their practices leveraging our Plus program and our eyeTelligence technology platform in the assigned territory to achieve or exceed sales revenue targets.
On-board and mentor new customers while providing ongoing clinical support, practice education and staff training of tenured accounts.
Contribute to the increased usage of Bausch + Lomb products while influencing the development of our customers business.
Collaborate across departments (Surgical Sales, Training, Marketing) to assist in designing or developing programs that align with business strategies and lead to performance improvement.
Coordinate schedule with sales manager and territory managers and implement customer calls.
Manage and maintain schedules and itineraries.
Conduct quarterly business reviews with premium customers to discuss the past quarter’s performance and to set goals for the coming quarter.
Leverage company’s marketing alliances to help our customers utilize technologies (i.e., diagnostics) to enhance patient communication and IOL selection.
Participate in regional team conference calls or webinars to relay information and/or explore additional clinical topics.
Collaborate with Regional Business Directors and other regional roles to teach best practices, understand and provide resources, troubleshoot situations, and resolve conflicts to achieve sales objectives.
Build professional and technical knowledge by engaging with customers, attending scientific conferences, training and educational workshops.
Provide leadership and deliver messaging on a regional level that is consistent with the vision of Bausch + Lomb Surgical and echoes the corporate mission statement.