Practice Coordinator

Thyme Care•Remote, United States

24d•Remote

About The Position

As a Thyme Care Practice Coordinator, you will play a crucial role in supporting our healthcare providers by delivering seamless remote administrative and patient care coordination. Your efforts will ensure efficient telehealth visits, enhance patient experience, and contribute to the overall success of our virtual care operations. Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

Requirements

AM Availability / Bilingual
Prior experience in administrative roles, virtual assistance, or telehealth support preferred.
Oncology experience preferred.
Strong organizational, multitasking, and communication skills.
Proficiency with EHR systems, telehealth platforms, and basic technical troubleshooting.
Compassionate, patient-centric approach with a commitment to high-quality care.
Ability to work independently in a fast-paced remote environment.
People-first. Thyme Care’s mission and members matter to you, deeply.
Organized. You bring structure to chaos. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
Culture carrier. You’re curious, resilient, have a growth mindset, and are committed to fostering a positive environment.
Must be located within the lower 48 United States due to contractual limitations with accessing PHI.

Nice To Haves

Prior experience in administrative roles, virtual assistance, or telehealth support preferred.
Oncology experience preferred.

Responsibilities

Schedule, reschedule, and confirm (virtual) patient appointments.
Manage provider calendars and resolve scheduling conflicts.
Initiate and troubleshoot telehealth visits for patients and providers.
Guide patients through virtual check-in and technology setup.
Collect member consents for virtual appointments.
Verify insurance benefits and collect copays/deductibles.
Process and send clinical notes, referrals, and consents to providers.
Maintain accurate electronic health records (EHR) and patient data.
Assist NPs/MDs with documentation, forms, and prescription requests.
Ensure HIPAA compliance during virtual interactions and data handling.
Generate daily member reports and assist with day-to-day functions to help prepare our healthcare provider team for consultations.
Provide inbound telephonic, text, fax, and email support for our members.
Identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination.
Schedule patient and provider visits.
Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution.