Practice Coordinator (Shadow Creek)

One Medical•Houston, TX

1d•Onsite

About The Position

One Medical is seeking a Practice Coordinator to serve as the onsite lead for a practice team and support delivery of high-quality, patient-centered care. The role focuses on operational excellence, active daily management, scheduling, inventory and facilities management, and serving as the team’s subject matter expert on workflows and processes. Under the direction of the Operations Manager, the Practice Coordinator supports, motivates, coaches, and provides direction to teammates, helping the practice maintain consistent performance through change and growth. The position combines administrative, customer-service, team-leadership, and patient-facing responsibilities. It includes front-of-house operations and may include clinical duties such as venipuncture and assisting with extended-scope services. The role is full-time, 40 hours per week, with eight-hour shifts generally Monday through Friday between 7:00 a.m. and 6:00 p.m. It is based in person at the office in Pearland, Texas.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Demonstrated ability to foster strong, collaborative team dynamics and a supportive, engaged team culture.
Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
Strong written and verbal communication skills.
Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment; training is sponsored by One Medical.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist; applicants without this experience are encouraged to apply, and training is provided.
A track record of leading successful change-management and process-improvement efforts.
Healthcare experience and a solid understanding of billing and insurance.

Responsibilities

Ensure practice operational readiness through regular team check-ins, staffing reviews, task-queue monitoring, adherence to standard work, and end-of-month operations, including publishing administrative and clinical shift schedules.
Support and lead team members through training, coaching, mentoring, and recognition.
Drive performance improvement through active daily management, office huddles, and monitoring performance metrics.
Manage inventory, including ordering and receiving supplies, tracking expiration dates, minimizing waste, and completing counts.
Support the practice’s financial health by reviewing the office budget and managing copays and revenue cycle activities.
Monitor and own Net Promoter Score responses, respond to service-recovery cases, and escalate cases to the Operations Manager as needed.
Partner with Clinical Leadership and the Operations Manager to support quality health outcomes, patient safety, regulatory compliance, and population-health improvement initiatives.
Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, and knowledge of billing and insurance.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, tasking to service-level expectations, opening and closing duties, office upkeep, restocking, organization, and responding to facility, security, and IT requests.
As needed, provide venipuncture services and perform or assist with extended-scope duties such as non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.