Practice Coordinator

Community Care Physicians•Town of Colonie, NY

13h•$21 - $28•Onsite

About The Position

Our Latham Internal Medicine office is hiring a full-time Practice Coordinator to join their team! This hours are: Monday-Friday, 7:30am-4:30pm.

Requirements

High school diploma or equivalent, Associate’s degree preferred
Three years of administrative or scheduling experience in a medical office
Strong knowledge of medical billing and computer systems and applications
Effective communication skills in answering patient inquiries, whether by telephone or in person; while maintaining high standards for patient service
Maintain a high level of confidentiality, discretion, professionalism and work well independently
Solid interpersonal skills to establish/maintain cooperative and productive relationships while providing quality service
Excellent PC skills
Strong understanding of national, state and local regulations and laws as they pertain to the healthcare industry
Ability to communicate clearly and concisely in a proactive, persuasive manner
Strong time management, patient relations, multitasking and telephone etiquette skills
Knowledge of medical practice protocols related to scheduling appointments

Responsibilities

Coordinate aspects of day-to-day office operations including the coordination of all office tasks and duties, patient registration, telephone reception and triage, appointments, referrals, medical transcription, ordering of supplies, review of purchase orders and invoices, review of packing slips and forwarding of packing slips to purchasing clerk, and maintenance of equipment and instruments.
Schedule appointments for patients either by phone when they call in or in person after an office visit.
Maintain scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
Prepare payroll accurately and in a timely fashion, in accordance with established Community Care procedures.
Prepare daily deposit and cash reconciliation report.
Identify issues that affect patient satisfaction and develop an action plan to address and resolve problems to discuss with Supervisor.
Assist CBO Billing Department with appeals when services are denied by third party payers.
Coordinate maintenance of medical records, including copying and forwarding of records to other physicians, attorneys and insurance carriers in compliance with applicable sections of the NYS Public Health Law.
Work with Site Practice Manager and Human Resources on employee relation issues, recruitment, benefits, corrective action and terminations, according to established Community Care procedures, if needed.
Work closely with Human Resources regarding recruitment, leaves, disabilities, resignations, documentation, etc. according to established procedures.
Act as the liaison between Site Practice Manager, CBO Management and Staff.
Meet with Site Practice Manager on a regular basis and keeps him/her informed regarding issues of importance.
Understand and comply with all Community Care policies and procedures, including those pertaining to patient confidentiality, financial and regulatory compliance.