Practice Coordinator (Elmsford)

One Medical•New York, NY

11d•$28 - $31•Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable. The company is transforming healthcare by improving the experience for patients, providers, employers, and health networks. One Medical offers seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, with the goal of delivering exceptional health care to more consumers and achieving better health outcomes. As One Medical continues to grow, it is building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. This Practice Coordinator role is an opportunity to join a team that is making it easier for customers to find, choose, afford, and engage with health services. The Practice Coordinator will be the onsite lead and support the practice team in delivering high-quality patient care and experience. Responsibilities include championing best practices, ensuring smooth practice operations with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator will act as the subject matter expert on workflows and processes and serve as the main point of contact for daily clinical operational oversight. They will motivate, support, and, under the direction of the Operations Manager, provide direction and coaching to teammates to ensure consistent high performance and support the team through change and growth. The ideal candidate is proficient in customer service, support roles, administrative work, and motivating a team, especially during times of change. They possess strong patient communication skills with an emphasis on patient-centered experiences and foster open communication with team members. This role is for someone seeking to support and lead a team at an organization transforming healthcare.

Requirements

At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
Proven ability to foster strong, collaborative team dynamics that ensure a supportive and engaged team culture.
Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
Strong written and verbal communication skills.
Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment (One Medical sponsored).
Relevant experience as a Medical Assistant or Phlebotomist preferred; those without experience are encouraged to apply (training is provided).
Proven track record of leading successful change management and process improvement efforts preferred.
Experience in healthcare, with a solid understanding of billing and insurance, is preferred.

Nice To Haves

Relevant experience as a Medical Assistant or Phlebotomist.
Proven track record of leading successful change management and process improvement efforts.
Experience in healthcare, with a solid understanding of billing and insurance.

Responsibilities

Ensure operational readiness of the practice through regular team check-ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end-of-month practice operations such as publishing shift schedules for both administrative and clinical team members.
Provide team support and leadership through training, coaching, and mentoring of team members and team recognition.
Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics.
Perform inventory management including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts.
Support the financial health of the practice through office budget review and managing copay and revenue cycle.
Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed.
In partnership with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health.
Use C-I-CARE framework in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, and strong knowledge of billing and insurance.
Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectation, perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization, and supporting facility, security, and IT requests as encountered.
Clinical duties may include providing venipuncture services on a population ranging from pediatrics to geriatrics, and performing and assisting with extended scope duties such as non-blood specimen collection, EKGs/ECGs, and vitals.

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience
Discounted rate to attend One Medical’s Annual REAL primary care conference