Practice Coordinator, Mental Health

Teladoc Health•USA - AL - Remote, AL

22h•$20 - $25•Remote

About The Position

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Mental Health Practice Coordinator will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will be coordinating physician schedules, patient rescheduling, referral, and prior authorization support, assisting in implementation and roll out of new product offerings and ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare. The candidate will work closely with stakeholders across Teladoc Health, including Provider Relations, Physician Credentialing, Planning and Delivery as well as the Clinical Operations Care Team.

Requirements

High School Diploma required, Bachelor's degree preferred
2-4 years' experience in related industry
2-4 years of healthcare experience required, or direct experience working in an healthcare environment, preferably in mental health department
Position relies heavily upon communication; must have excellent oral and written communication skills to succeed
Customer service oriented
Previous experience directly supporting physicians
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Ability to function in a fast-paced environment and to be able to meet deadlines
Must be well-organized and a self-motivator
Works well with others and is a team player
Interacts effectively with staff, employees, managers, and physicians
Must be able to generate reports and documents

Responsibilities

Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting.
Schedules/Reschedule Physician clinics as needed.
Aids in referral management and billing processes.
Act as a resource for clinicians and Care Team staff.
Obtains referrals as instructed by providers; completes prior authorizations as needed.
Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned.
Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns.
Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date.
Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care.
Provides ongoing feedback to manager regarding training needs, physician performance and process improvement.
Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items.
Participates in performance improvement projects and may perform other similar and related duties as required.
Comply with company policies and procedures.
Other duties, as needed.