Practice Coordinator III

UCSF•San Francisco, CA

4d•$34 - $49•Onsite

About The Position

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the flow between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.

Requirements

Experience as a Practice Coordinator III.
Ability to represent the administrative team as the public face of the Practice.
Ability to work closely with administrative, clinical and management teams.
Proficiency in supporting practice operations and customer service recovery and intervention efforts.
Experience with CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
Ability to maintain routine clerical operations and communications.
Adherence to UCSF House and Telephone Standards.
Sensitivity to the needs of patients, staff and providers.
Team player with flexibility in dealing with changing priorities.
Self-reliant individual capable of problem-solving, prioritizing, and facilitating complex transactions.
Ability to provide excellent customer service in an outpatient care unit.
Ability to facilitate and ensure accuracy of flow between medical, hospital staff, and departments.
Willingness to work at any UCSF campus as needed and scheduled.

Responsibilities

Representing the administrative team as the public face of the Practice.
Working closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
Providing support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
Maintenance of all routine clerical operations and communications.
Adhering to the UCSF House and Telephone Standards.
Being sensitive to the needs of patients, staff and providers at all times.
Working closely with others and being flexible in dealing with changing priorities.
Synthesizing knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities.
Providing excellent customer service.
Facilitating and ensuring the accuracy of the flow between medical, hospital staff and departments to maximize unit efficiency.
Working at any UCSF campus as needed and scheduled.