Practice Coordinator 3

UCSF•San Francisco, CA

6d•Onsite

About The Position

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work fully onsite, and at any UCSF campus as needed and scheduled.

Requirements

Patient-focused
Commitment to professionalism, respect, integrity, diversity, and excellence
Ability to work closely with administrative, clinical, and management teams
Proficiency in supporting administrative functions such as CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
Adherence to UCSF House and Telephone Standards
Sensitivity to the needs of patients, staff, and providers
Team player with flexibility in dealing with changing priorities
Self-reliant individual capable of problem-solving, prioritizing, and facilitating complex transactions
Ability to provide excellent customer service
Ability to facilitate and ensure accuracy of information flow between medical, hospital staff, and departments
Required to work fully onsite, and at any UCSF campus as needed and scheduled

Responsibilities

Representing the administrative team as the public face of the Practice
Working closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts
Providing support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
Maintenance of all routine clerical operations and communications
Adhering to the UCSF House and Telephone Standards
Being sensitive to the needs of patients, staff and providers at all times
Working closely with others and being flexible in dealing with changing priorities
Synthesizing knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities
Providing excellent customer service
Facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency