Practice Coordinator 3
About The Position
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and work closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers always. The PC 3 is a team player who works closely with others and who is flexible in dealing with with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to solve problems, prioritize and facilitate complex transactions in the course of his/her daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the flow of information between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.
Requirements
- Knowledge of practice operations
- Ability to solve problems, prioritize and facilitate complex transactions
- Ability to work at any UCSF campus as needed and scheduled
Nice To Haves
- Team player
- Flexible in dealing with changing priorities
- Self-reliant individual
Responsibilities
- Representing the administrative team as the public face of the Practice
- Working closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts
- Providing support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing
- Maintenance of all routine clerical operations and communications
- Adhering to the UCSF House and Telephone Standards
- Being sensitive to the needs of patients, staff and providers
- Working closely with others and being flexible in dealing with changing priorities
- Synthesizing knowledge of practice operations in order to solve problems, prioritize and facilitate complex transactions
- Providing excellent customer service in an outpatient care unit
- Facilitating and ensuring the accuracy of the flow of information between medical, hospital staff and departments to maximize unit efficiency
- Working at any UCSF campus as needed and scheduled
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
