PRACTICE CRD 2
About The Position
Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator 2 (PC 2) is primarily responsible for representing the administrative team as the public face of the Pediatric Clinics and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. The Practice Coordinator 2 provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing. The PC 2 is responsible for the maintenance of all routine clerical operations and communications. The PC 2 adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PA 2 is a team player who works closely with others and who is flexible in dealing with the changing priorities. They are a self-reliant individual who synthesizes their knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of their daily activities. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between clinics, clinical staff and department to maximize unit efficiency. The PC2 is required to work at any UCSF clinic location as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed.
Requirements
- Ability to synthesize knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions.
- Flexibility in dealing with changing priorities.
- Team player who works closely with others.
Responsibilities
- Representing the administrative team as the public face of the Pediatric Clinics.
- Supporting practice operations and customer service recovery and intervention efforts.
- Providing support to all functions of the administrative teams including CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
- Maintenance of all routine clerical operations and communications.
- Adhering to UCSF House and Telephone Standards.
- Being sensitive to the needs of patients, staff and providers at all times.
- Working closely with others and being flexible in dealing with changing priorities.
- Problem-solving, prioritizing and facilitating complex transactions in the course of daily activities.
- Providing excellent customer service.
- Facilitating and ensuring the accuracy of the information flow between clinics, clinical staff and department to maximize unit efficiency.
- Working at any UCSF clinic location as needed and scheduled.
- Supporting other Dental Center clinics as needed.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
