Practice Consultant

Diverge Health•Carbondale, IL

13d

About The Position

Diverge Health is hiring a Practice Consultant for its market operations team. The role serves as the primary point of contact between Diverge Health and partnered primary care practices, ensuring practices can access and understand how to use the company’s technology and care solutions. The consultant works with Network Development, Local Care teams, practice leadership, and clinicians to build relationships, support patient-care coordination, and improve practice performance in value-based care. The Practice Consultant leads practice onboarding and training, supports the development and implementation of workflows, and helps practices improve panel management, quality, risk adjustment where applicable, and engagement of high-risk patients. The role presents performance information and helps translate findings into actionable improvements. It also facilitates access to Diverge Health resources, supports use of electronic medical records and technology platforms, and maintains accurate practice information in the company’s CRM. This is a full-time, exempt, salaried position. The expected base salary range is $95,000–$110,000, commensurate with candidate experience. The role involves travel within the community to physician offices and requires reliable transportation, a valid driver’s license, and car insurance. Diverge Health cannot currently support hiring in Alaska or Hawaii. Candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

Bachelor’s degree or equivalent experience in business, healthcare administration, or a related field.
2–4 years of experience in a healthcare operational or customer-facing role with a provider or payer.
Familiarity with primary care practice workflows, including scheduling, billing, and documentation.
Strong understanding of value-based care models and how they differ from fee-for-service, with experience supporting practices in a value-based care environment.
Knowledge of HEDIS quality measures, including effectiveness of care, access and availability, and utilization.
Familiarity with risk-adjustment methodologies, especially Hierarchical Condition Categories (HCCs) and related documentation requirements.
Ability to interpret reports and dashboards to track performance, close quality gaps, and identify opportunities to improve outcomes.
Proficiency in Microsoft Office, especially PowerPoint for provider-facing presentations and Excel for data analysis.
Strong communication and presentation skills, including the ability to engage clinicians, staff, and practice leadership.
Ability to balance competing priorities in dynamic, fast-paced environments and manage multiple projects simultaneously.
Ability to work independently and collaboratively, adapt to change, and navigate ambiguity in a high-growth environment.
Professionalism and integrity when dealing with difficult people outside the organization.
Ability to think critically and strategically, solve problems, identify and resolve execution risks, and drive work hands-on.
Ability to represent the company’s mission, vision, and values in internal and external interactions, and connect authentically with people from varied backgrounds with empathy and humility.
Ability to travel within the community; valid driver’s license, car insurance, and access to reliable transportation for physician office visits.
Ability to lift and carry materials and supplies, stand, walk, and move for extended periods during office visits, and adapt to varying environmental conditions.
Authorization to work in the United States without the need for employer sponsorship now or in the future.

Nice To Haves

Graduate or professional degree in business, management, healthcare policy, healthcare administration, or a related field.
Two or more years of experience with a value-based care company.

Responsibilities

Establish relationships with practices after initial network contracting, jointly with Network Development Representatives.
Lead new-practice onboarding, including developing onboarding plans, scheduling and delivering training, and arranging access to Diverge Health technology solutions.
Educate and train clinicians and staff on value-based care, Diverge Health’s incentive plan, and quality and risk-adjustment best practices.
Present and discuss performance scorecards, claims data, and gap reports, translating insights into clear, actionable steps.
Collaborate with practice leadership to develop initiatives that advance value-based transformation and improve quality, efficiency, and overall practice performance.
Facilitate practice access to Diverge Health resources, including Medical Directors, Care Team members, and technology solutions.
Maintain regular communication between practices and the Care Team regarding patient care plans developed by Diverge Health.
Facilitate quarterly Joint Operating Committee meetings with the Market Medical Director to review incentive performance, quality scorecards, and Care Team engagement and improve practice performance.
Support practices in navigating EMRs, Diverge Health’s Provider Portal, and other technology platforms; help resolve operational or data-related issues.
Maintain accurate practice profiles in Diverge Health’s CRM, including provider rosters, contact information, tiering, communications plans, and engagement cadence.
Meet defined practice engagement and performance goals while balancing practice interactions, internal meetings, travel, and administrative responsibilities.