Practice Consultant Executive

QHR Technologies Inc•Halifax, NS

1d•CA$75,000 - CA$95,000•Hybrid

About The Position

The Practice Consultant (PC) Executive role is a hybrid role focusing on customer satisfaction, retention of existing customers as well as new customers. This role is to support relationships with existing Accuro EMR users to promote new services that add value to clinics. These services are most often sold under a software as a service model but can extend to one-time services. QHR expects that all services offered to clinics will have a return on the investment helping clinics maximize efficiency and improve the quality of care delivered. The inside salesperson will be responsible for understanding different clinic workflows including specialists and general practice to properly find the fit between services and users who will benefit the most from use of the service. This is primarily an outbound sales calling role with some direct in person visits. You will work with healthcare organizations to ensure they are using the right suite of QHR technology solutions so that they may function optimally. The job is focused on delivering a first-rate customer experience and retention while driving additional new sales opportunities through Accuro customer prospecting within the assigned territory.

Requirements

3-5 years of experience in Sales
Experience in the technology industry and selling software
Experience in the healthcare sector, preferably in primary care
Excellent phone skills
Experience using customer relationship management software (CRM) preferably Salesforce
Ability to do public speaking and presentations
Excellent communication skills
Ability to travel
Clinical healthcare experience and/or experience with Accuro an asset

Nice To Haves

Experience in the Canadian healthcare sector
Experience in software sales

Responsibilities

Build strong relationships with customers/prospects through remote and in-person presence within the assigned territory that focusses on increasing efficiencies via Accuro EMR, Accuro Engage and other optional add on services
Attend Meetings as required to keep current on provincial initiatives in relation to Accuro and QHR customers
Works with area EMR sales representative as needed to support acquiring new customers
Follows up regularly with clinics post go live
Attending Accuro user conferences and medical conferences to meet with Accuro users and promote services
Gather market feedback on services to help guide product roadmaps
Gather client feedback on new services being considered for the market
Target key Accuro EMR customers for in-person account management activities, customer retention, upsell and referral generation opportunities
Achieving quarterly targets that will focus on client retention and engagement, as well as sales
Provide how-to and tips & tricks support during remote and in person site visits with Accuro customers
Grow customers’ depth of understanding and utility of products by coordinating training on new and existing features
Identify possible opportunities for further adoption and integration of QHR products and services within current customer’s base
Support the roll out and adoption of new product initiatives to QHR’s existing customer base
Create customer advocates to assist the Sales Account Executive in generating references and referrals
In territory lead generation through cold calling and customer referrals within territory Accuro customers
Input and maintain the QHR CRM system (salesforce.com) with up-to-date communications, conversations, and correspondence with customers
Liaise with the Customer Satisfaction Team (or delegate) to handle customer escalations
Engage clients who have submitted Termination of Services (TOS) to try and keep them as clients
Be the prime account manager in the territory.
Target key high value/strategic Accuro EMR customers for in-person account reviews.
Following up with existing QHR customers to ensure full engagement with products they are using – with a focus on in-person meetings.
Identify training gaps that could be leading to suboptimal experience and deliver tips and tricks or coordinate a tailored training package.
When new releases of Products are rolled out, the PC can assist in-market questions and help with adoption of new functionalities.
Generate qualified leads/prospects for the territory Sales Account Executive.
Build out true referral network through relationship management with key Accuro customers.
Look for upsell opportunities within the Accuro customer base.
Handling customer escalations outside of normal Case queue. Liaise with the Customer Satisfaction Team to resolve the issues.
Liaise with Account Executive, BD Rep, Sales Engineers and Customers Service team members for any customer related issue and coordination of resources for timely resolution.
Contribute to sales presentations with Sales Account Executive when required.
Identify potential reference sites that Sales and Marketing could work with to further tell the QHR story
Use of SalesForce CRM as a tool to drive better customer satisfaction.
Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.