Practice Assistant (Conyers, GA)

Geode Health•Conyers, GA

5d•$20 - $23•Onsite

About The Position

Geode Health is seeking a Practice Assistant for its Conyers, Georgia office. This role is a key member of an outpatient mental health practice and serves as an important first point of contact for patients. It supports both administrative and clinical operations, helping create a seamless experience for patients and providers. The Practice Assistant manages front-office activities, supports providers, coordinates patient needs, and helps ensure the office operates efficiently. The role calls for someone committed to making mental healthcare more accessible, affordable, and effective. The Practice Assistant provides welcoming, compassionate customer service; responds to patient inquiries through in-person, phone, text, Athena EMR, and electronic channels; manages appointments and patient flow; coordinates intake, referrals, authorizations, forms, and follow-up; maintains accurate and secure records; assists with administrative workflows; and collects and documents patient payments. The role also requires following HIPAA and organizational standards and established safety and emergency procedures, including assisting during crisis situations. Geode Health provides role-related training and support, including Mental Health First Aid, Mental Health 101, patient experience, revenue cycle management, C-SSRS, CNS Vital Signs, Workday, Athena EMR, and general compliance. The position is based in person in the Conyers office, with the practice offering both in-person and virtual patient visits. Estimated pay is $20.00–$23.00 per hour.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation, and the role serves the existing patient population.
Able to learn new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Flexible, team-oriented, and willing to take on tasks wherever needed.
Self-starter with strong time-management ability.

Nice To Haves

At least 1 year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Associate or bachelor’s degree preferred.

Responsibilities

Serve as a welcoming and comforting first point of contact for patients and provide exceptional, compassionate customer service.
Respond to patient questions, concerns, and requests in person, by phone, text, through Athena EMR, and electronically.
Help create a positive environment that allows providers to focus on patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support patient check-in and check-out and help ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate, secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and support day-to-day clinical and administrative workflows.
Collect payments for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and answer questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.

Benefits

Competitive compensation
Flexible schedule
Comprehensive administrative support, including front office, accounting, finance, payroll, and HR
Professional development opportunities
Clinical community, support, and leadership
Medical, dental, and vision benefits
Life insurance
Short- and long-term disability
Paid vacation and holidays
Matching 401k plan
State-of-the-art technology