Practice Assistant (Conyers, GA)

Geode Health of Texas•Conyers, GA

3d•Onsite

About The Position

Geode Health is hiring a Practice Assistant for its Conyers, Georgia office. This role is a key member of a fast-paced outpatient mental health practice and serves as an important first point of contact for patients. The Practice Assistant supports both administrative and clinical operations, manages front-office activities, assists providers, coordinates patient needs, and helps the office operate efficiently. The role is suited to someone passionate about Geode Health’s mission to make mental healthcare more accessible, affordable, and effective. The Practice Assistant provides a welcoming, compassionate patient experience; manages schedules and visit logistics; coordinates intake, referrals, authorizations, forms, and follow-up; maintains secure and accurate records; assists providers and clinical staff with administrative workflows; and collects and documents patient payments. The role also requires protecting patient confidentiality, following HIPAA and organizational policies, and following safety and emergency procedures, including assisting during crisis situations. Geode Health provides training and support in Mental Health First Aid, Mental Health 101, patient experience, RCM (billing and collections), C-SSRS, CNS Vital Signs, Workday, Athena EMR, and general compliance. The estimated hourly pay range is $20.00–$23.00. Geode Health describes itself as a rapidly growing national provider of outpatient mental health services and an Equal Opportunity Employer.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation, and the role serves the existing patient population.
Self-starter with initiative and a go-getter attitude.
Strong time-management skills.
Comfort learning new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Strong communicator who works well with patients, providers, and team members.
Flexible, team-oriented, and willing to take on tasks wherever needed.

Nice To Haves

At least 1 year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Associate or bachelor’s degree preferred.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service as a first point of contact.
Respond to patient questions, concerns, and requests in person, by phone, text, through Athena EMR, and electronically.
Help create a positive patient environment and support an exceptional patient experience measured in part through NPS.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support patient check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication among patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect payments for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and answer patient questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.

Benefits

Competitive compensation
Flexible schedule
Professional development opportunities
Medical, dental, and vision benefits
Life insurance
Short- and long-term disability
Paid vacation and holidays
Matching 401k plan
State-of-the-art technology
Comprehensive administrative support, including front office, accounting, finance, payroll, and HR