Practice Assistant II - MGH Medical Dermatology

Mass General Brigham•Boston, MA

20h•Onsite

About The Position

The Practice Assistant II provides administrative support to MGH Medical Dermatology, helping the clinical practice operate smoothly and creating a positive, efficient, and compassionate experience for patients and staff. This is an onsite role with no direct patient care responsibilities. The assistant works with guidance from a supervisor and supports patients, providers, and the care team through front-desk service, scheduling, communications, records management, and office operations. As skills and competency grow, the position may take on advanced responsibilities such as surgical scheduling and schedule changes or blocking. Specific duties may vary by department.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite.
Understanding of office procedures and standards.
Strong written and verbal communication skills, tailored to the audience.
Excellent organization and time management skills.

Nice To Haves

Certified Medical Administrative Assistant (CMAA).

Responsibilities

Greet patients and manage check-in, check-out, and appointment scheduling.
Answer phones, respond to routine questions, handle non-routine calls, resolve routine issues, and take complete, accurate messages.
Maintain appointment records and handle messages related to prior authorizations, provider questions, prescription refills, and test results.
Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR).
Request medical records and lab results; file materials; print schedules; and distribute mail and faxes.
Type forms, records, schedules, and memos as directed, and write or edit clear emails, memos, and letters.
Perform daily office tasks, including filing, copying, scanning, printing, and faxing.
Serve as a super user for scheduling, registration, and billing systems, and help train colleagues.
Take on advanced tasks, including surgical scheduling and schedule changes or blocking, as skills develop.
Manage multiple priorities, time, and others' schedules while following established protocols and systems.