Practice Assistant II - MGH Medical Dermatology

Mass General Brigham•Boston, MA

2d•$18 - $25•Onsite

About The Position

The Practice Assistant II provides administrative support to MGH Medical Dermatology, helping the clinical practice operate smoothly and supporting patients, providers, and the care team. This onsite role does not require direct patient care and is performed with guidance from a supervisor. The assistant serves as a welcoming first point of contact, supports day-to-day office operations, and may take on more specialized duties as skills and competency advance. Specific duties may vary by department.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite.
Solid understanding of office procedures and standards.
Strong written and verbal communication skills, tailored to the audience.
Excellent organization and time-management skills.

Nice To Haves

Certified Medical Administrative Assistant (CMAA).

Responsibilities

Greet patients and manage check-in, check-out, and appointment scheduling.
Answer phones, respond to routine questions, handle non-routine calls, and resolve routine issues.
Maintain appointment records and manage messages concerning prior authorizations, provider questions, prescription refills, and test results.
Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR).
Request medical records and lab results; file materials; print schedules; and distribute mail and faxes.
Type forms, records, schedules, and memos as directed.
Perform office tasks including filing, copying, scanning, printing, and faxing.
Write and edit emails, memos, and letters, and take complete, accurate messages.
Serve as a Super User for scheduling, registration, and billing systems, and help train colleagues.
As skills develop, take on advanced duties such as surgical scheduling and schedule changes or blocking.
Manage multiple priorities and schedules while following established protocols and systems.