Practice Assistant II, Cardiovascular EP Lab

Mass General Brigham•Boston, MA

7d•Onsite

About The Position

The Practice Assistant II supports the Cardiovascular Electrophysiology (EP) Lab at Massachusetts General Hospital in an administrative role within a fast-paced, high-volume cardiac procedural environment. The position helps ensure efficient lab operations and supports patients, providers, and clinical staff by coordinating patient flow, managing communications, and providing operational support. The assistant works closely with nurses, physicians, and multidisciplinary teams and may adjust work hours to support staffing coverage and daily lab operations. The role is onsite, full-time, Monday through Friday, with a day shift and 40 scheduled weekly hours. It offers an opportunity to develop specialized expertise in cardiac electrophysiology, procedural operations, and patient flow coordination.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office equipment.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and clinical staff.
Excellent written and verbal communication skills, including managing phone inquiries and relaying information accurately and efficiently.
Strong organizational, multitasking, and time management skills, including the ability to manage competing priorities in a fast-paced environment.
Excellent attention to detail and ability to maintain accurate information while coordinating multiple activities.
Knowledge of office operations, administrative procedures, and established workflows.
Ability to work independently, follow established protocols, and collaborate effectively with multidisciplinary teams.
Flexibility to adapt to changing priorities and operational needs in a busy procedural setting.

Nice To Haves

Associate's degree preferred.

Responsibilities

Partner with nursing staff to coordinate daily patient flow and support efficient Electrophysiology Lab operations.
Communicate with patients, physicians, nurses, and administrative colleagues in person, by telephone, through Epic InBasket messaging, and by email.
Track and communicate timely information about scheduled procedures, patient transportation, and other activities that support patient throughput.
Coordinate communications between the EP Lab, hospital departments, and ambulatory practices to support smooth transitions and timely patient care.
Provide staff with proactive updates on assigned tasks, requests, and operational needs.
Support daily administrative and operational activities, completing tasks accurately and within established timeframes.
Maintain lab supplies, including stocking the Nutrition Station and managing office supply inventory.
Assist with compliance with Environment of Care standards and established hospital policies.
Protect confidential patient information and comply with HIPAA and hospital privacy requirements.
Identify operational challenges, communicate concerns, and collaborate with team members to resolve them promptly.
Develop proficiency in departmental systems and software, including timekeeping, supply ordering, and scheduling-related applications.
Adjust work hours as needed to support staffing coverage and daily lab operations.