Practice Assistant II, Cardiovascular EP Lab

Mass General Brigham•Boston, MA

6d•Onsite

About The Position

The Practice Assistant II supports the Cardiovascular Electrophysiology Lab at Massachusetts General Hospital, helping maintain efficient daily operations in a fast-paced, high-volume cardiac procedural environment. The role works closely with nurses, physicians, patients, and multidisciplinary teams to coordinate patient flow, manage communications, and provide administrative and operational support for procedures and patient care. Responsibilities include coordinating scheduled procedures and patient transportation, communicating across the EP Lab, hospital departments, and ambulatory practices, and supporting timely patient throughput. The assistant also maintains lab and office supplies, supports Environment of Care compliance, protects confidential patient information, and uses departmental systems for tasks such as timekeeping, supply ordering, and scheduling. This is an onsite, full-time, Monday–Friday day-shift position. Work hours may be adjusted as needed to support staffing coverage and lab operations.

Requirements

High school diploma or equivalent.
2–3 years of office experience.
Proficiency in Microsoft Office Suite and standard office equipment.
Strong customer service skills and the ability to communicate professionally and compassionately with patients, families, and clinical staff.
Excellent written and verbal communication skills, including the ability to manage phone inquiries and relay information accurately and efficiently.
Strong organizational, multitasking, and time-management skills, including the ability to manage competing priorities in a fast-paced environment.
Excellent attention to detail and the ability to maintain accurate information while coordinating multiple activities.
Knowledge of office operations, administrative procedures, and established workflows.
Ability to work independently, follow established protocols, and collaborate effectively with multidisciplinary teams.
Flexibility to adapt to changing priorities and operational needs in a busy procedural setting.

Nice To Haves

Associate's degree.

Responsibilities

Partner with nursing staff to coordinate daily patient flow and support efficient Electrophysiology Lab operations.
Communicate with patients, physicians, nurses, and administrative colleagues in person, by telephone, through Epic InBasket messaging, and by email.
Track and communicate timely information about scheduled procedures, patient transportation, and activities supporting patient throughput.
Coordinate communications between the EP Lab, hospital departments, and ambulatory practices to support smooth transitions and timely patient care.
Provide proactive updates to staff about assigned tasks, requests, and operational needs.
Support daily administrative and operational activities, completing tasks accurately and within established timeframes.
Maintain adequate lab supplies, stock the Nutrition Station, and manage office supply inventory.
Assist with compliance with Environment of Care standards and hospital policies.
Protect confidential patient information and comply with HIPAA and hospital privacy requirements.
Identify operational challenges, communicate concerns, and collaborate with team members to resolve them in a timely manner.
Develop proficiency in departmental systems and software, including timekeeping, supply ordering, and scheduling-related applications.
Adjust work hours as needed to support staffing coverage and daily lab operations.