Per Diem Practice Assistant II

Mass General Brigham • Everett, MA

1d • $18 - $25 • Onsite

About The Position

The Practice Assistant II supports the MGH Everett Family Care Clinic by providing administrative and front-desk support to patients and providers. This position does not involve direct patient care. The role includes greeting patients; managing scheduling, check-in, and check-out; answering phones and booking appointments; processing messages and administrative requests; maintaining records; and supporting the day-to-day operation of the office. The position is per diem, onsite, and day shift, with the opportunity to work 30–40 hours per week when needed. Specific duties may vary by department. As experience develops, the employee may take on advanced work such as surgical scheduling, schedule changes, or blocking.

Requirements

• High school diploma or equivalent; experience cannot substitute for this requirement.
• 2–3 years of office experience.
• Proficiency with Microsoft Office and a solid understanding of office operations.
• Strong written and verbal communication skills.
• Excellent organization and time-management skills.
• Ability to manage multiple priorities, coordinate schedules, and follow established protocols and systems.

Nice To Haves

• Certified Medical Administrative Assistant (CMAA).

Responsibilities

• Greet patients and manage scheduling, check-in, and check-out.
• Answer phones, handle non-routine calls, resolve routine issues, respond to routine questions, book appointments, and take complete, accurate messages.
• Handle messages about prior authorizations, provider questions, prescription refills, and test results.
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR).
• Request medical records and lab results, and keep patient files and appointment records up to date.
• Manage mail and faxes; print schedules; and prepare forms, memos, emails, letters, and other documents.
• Perform filing, copying, scanning, printing, and faxing.
• Serve as a Super User for scheduling, registration, and billing systems, and help train others.
• Manage multiple priorities and time, coordinate schedules, and follow established protocols and systems.
• Potentially perform advanced work such as surgical scheduling, schedule changes, or blocking as expertise grows.

Benefits

• Opportunities to grow skills and career within Mass General Brigham.
• Comprehensive benefits, with specific benefits depending on applicable eligibility and compensation arrangements.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED