Per Diem Practice Assistant II

Mass General Brigham•Everett, WA

2d•Onsite

About The Position

The Practice Assistant II provides administrative and front-desk support at the MGH Everett Family Care Clinic, helping patients and providers and keeping a busy clinical practice running smoothly. The position does not involve direct patient care. Duties may vary by department, and as skills grow, the employee may take on more advanced work such as surgical scheduling and schedule changes or blocking. The role is per diem, onsite, and described as involving day shifts, with the opportunity to work 30–40 hours per week when needed. The posted pay range is $17.71–$24.94 per hour; the description also states a starting rate of $20.00 per hour, with higher rates based on years of experience. The work location is 19 Norwood Street, Everett, Massachusetts.

Requirements

High school diploma or equivalent; experience cannot substitute for this requirement.
2–3 years of office experience.
Proficiency with Microsoft Office and a solid understanding of office operations.
Strong written and verbal communication skills.
Excellent organization and time-management skills.

Nice To Haves

Certified Medical Administrative Assistant (CMAA).

Responsibilities

Greet patients and manage scheduling, check-in, and check-out.
Answer phones, address routine caller questions, book appointments, and handle non-routine calls by resolving routine issues or taking complete, accurate messages.
Handle messages concerning prior authorizations, provider questions, prescription refills, and test results.
Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR).
Request medical records and lab results, and keep patient files and appointment records up to date.
Manage mail and faxes; print schedules; and prepare forms, memos, emails, letters, and other documents.
Serve as a super user for scheduling, registration, and billing systems, and help train others.
Perform filing, copying, scanning, printing, and faxing to support office operations.
Manage multiple priorities and schedules and follow established protocols and systems.
Potentially perform advanced duties such as surgical scheduling and schedule changes or blocking.