Practice Assistant II

Mass General Brigham•Boston, MA

22h•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Under the general direction of the Cath Lab’s Administrative Manager and Front Desk Administrative Coordinator, the Practice Assistant II provides administrative and operational support in a high-volume invasive cardiovascular catheterization lab. Emphasis is placed on enhancing the quality of service to our patients, visitors, and staff. This position requires discretion and judgment to organize priorities and coordinate, perform and complete a diverse set of tasks. The Practice Assistant II is expected to communicate effectively, complete tasks on time, and to manage confidential patient information. This role performs administrative functions to support smooth and efficient practice operations under general supervision, including tasks related to patient visits such as scheduling, check-in, and check-out duties. Actual job duties may vary by department.

Requirements

High School Diploma or Equivalent required
Office experience 2-3 years required
Proficiency with all Office Suite
Knowledge of office operations and standards
Understanding of office procedures including filing, copying, scanning, printing and faxing
Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate
Communicating effectively in writing as appropriate for the needs of the audience
Talking to others to convey information effectively
Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages
Managing one's own time and the time of others
Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems
Demonstrated customer focus
Clear and effective interpersonal and communication skills
Strong computer software and organizational skills
Accurate attention to details
Ability to work both independently and within a team environment
Adapts to shifting priorities in response to the needs and requirements of the unit and the hospital

Nice To Haves

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/EPIC.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc. as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Interacts with patients, visitors, and coworkers in person and via telephone; completes all functions related to patient “check-in”.
Connects with a diverse population of patients, visitors, caregivers and coworkers.
Maintains patient confidentiality at all times per HIPAA and other guidelines.
Manages information directly and through use of telephone, computer applications, paging, and fax.
Flexes work hours as required by the operations of the lab and the appropriate staffing level at the Front Desk.
Contributes to the management of the Environment of Care (EOC) and compliance with Life Safety Standards.
Communicates to leadership issues and inefficiencies and assists in their resolution.