Practice Assistant II, Orthopedics

Mass General Brigham•Brookline, MA

16h•Onsite

About The Position

Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking a friendly, organized, and patient-focused Practice Assistant II to join the Department of Orthopedics. In this highly visible role, you’ll support both administrative and clinical operations while helping patients feel welcomed, informed, and supported throughout their visit. This is a great opportunity for an experienced administrative professional who enjoys working in a fast-paced environment and wants to continue building a career in healthcare while supporting a collaborative orthopedic team.

Requirements

High school diploma or equivalent required.
2–3 years of office experience required.
Proficiency in Microsoft Office Suite and familiarity with standard office operations and procedures.
Strong written and verbal communication skills.
Ability to manage phone inquiries, resolve routine issues, and communicate clearly with patients and colleagues.
Strong organizational and time management skills with the ability to manage multiple tasks effectively.
Ability to follow established protocols, work within systems, and maintain accuracy in a busy practice environment.

Nice To Haves

Opportunity to grow your career within a specialized orthopedic practice.
Develop valuable expertise in patient access, scheduling, registration, billing, and practice operations.
Collaborate with physicians, clinical teams, and administrative colleagues dedicated to delivering exceptional orthopedic care.
Gain experience with advanced practice operations, including surgical scheduling and complex provider scheduling.
You’ll play an important role in supporting efficient orthopedic practice operations while helping create a positive experience for patients throughout their care.
Join a collaborative team where your organization, communication skills, and commitment to service make a meaningful impact every day!

Responsibilities

Serve as a key point of contact for patients, providing a welcoming and professional experience throughout scheduling, check-in, and check-out.
Coordinate patient appointments, maintain appointment records, answer incoming calls, and respond to routine patient inquiries.
Process patient billing forms, scan documentation into the medical record, and request outside medical records and laboratory results as needed.
Support daily office operations, including filing, correspondence, schedules, mail, faxes, and other administrative tasks.
Collect co-payments when required and assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
Serve as a resource for scheduling, registration, and billing systems, providing assistance and training to colleagues as needed.
Support more advanced administrative functions, including surgical scheduling and provider schedule changes or blocking, as assigned.
Collaborate with patients, providers, and administrative staff to help ensure efficient practice operations and a positive patient experience.