Practice Architect

TEKsystems•Linthicum, MD

7d•$150,000 - $180,000•Remote

About The Position

The Practice Architect I position is a leadership position in the organization that is responsible for managing multiple consulting and delivery projects and account teams/programs. The Practice Architect II provides consulting and delivery assurance of services for clients through a range of internal and external functions in the following areas: Consulting, Account Interaction, Service Delivery and Practice Delivery responsibilities. The Practice Architect is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution-based managed services. They are expected to have adequate level skills required for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional project/program.

Requirements

Bachelor’s Degree or equivalent, relevant experience
5+ years’ experience in information technology and/or professional services, with emphasis on Project Management Office (PMO) structure, implementation and governance, including Project Management and Business process development, analysis and improvement
7+ years’ hands-on experience in project and program management within a professional services environment, or equivalent, relevant experience in managing project management resources in appropriate environment
Project Management Professional (PMP) certification required
Experience in using Agile and hybrid Methodologies
Experience in delivering and providing administration for client professional services agreements, including the change management process
Frequent interactions with external customers at the Director level or above; established consulting and interpersonal skills with 5+ years’ experience
IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience.
PMP Certified is a must
Sufficient understanding of Services Outsourcing, PMI PMBOK.
Strong conceptual and analytical skills, which demonstrate out of the box problem solving
Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
Team player with experience leading and collaborating cross-teams to deliver successful solutions
Excellent oral and written communication skills (English language).
Superior people and personnel management skills.

Nice To Haves

Certified Scrum Master (CSM) or Scaled Agile (SAFe) Agilist Foundations Certification preferred
PMP, IAOP (Outsourcing Professional), or other relevant certification a plus related to the subject matter area.

Responsibilities

Gain a clear understanding of customers’ business requirements and their technical requirements based upon the developed solution and agreed statement of work (SOW)
Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues in a timely manner
Facilitate internal communication and coordinate the assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members
Consolidate delivery status and agreed costing information across the project stakeholders
Ensure delivery escalation procedures are addressed and communicated to clients, consultants, and managers
Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery
Perform delivery risk and issue management and facilitate issue resolution with proper notification to all affected parties
Identify and coordinate the delivery change control process
Perform periodic project/program analysis, product line review, and product line “health checks” with practice and delivery resources
Examine customer reference-ability and establish on-going relationships with the customer and account team members
Refine practice pipeline and product line attributes based upon metrics and analysis, as well as overall fit within the marketplace and technological changes
Support the development and execution of an Account Strategy in collaboration with internal stakeholders
Capture, develop, and refine intellectual property (IP) based upon projects, programs, and engagements; develop IP to be reusable for future training and delivery requirements
Coordinate subject matter material with team members for development of best practices for product lines and delivery improvements
Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction
Ensure delivery methodology is understood by team from project initiation to project closeout; participate in sales/solutioning-to-delivery knowledge transfer
Financial and contractual responsibility for engagement profitability
Maintain awareness for additional business opportunities, and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves
Ensure delivery management methodology is followed on all client opportunities
Mentor, manage and develop product/project team members. Team size varies from 3 team members up to 8-10 team members.
Provide feedback throughout the year on employee performance where required
On engagements with consultant resources, assist the Engagement Manager with activities related to consultant onboarding, regular feedback sessions, and performance reviews
Collaborate with Engagement Manager to ensure Human Resources policies and procedures are communicated and executed according to consultant HR policies for engagements with consultant resources