Practice Architect II AI/ML

TEKsystems•Austin, TX

6d•$148,200 - $222,400•Remote

About The Position

The Practice Architect II (PA II) position is a leadership role within TEKsystems Global Services (TGS), responsible for managing multiple consulting and delivery projects and account teams/programs. The PA II provides consulting and delivery assurance of services for clients through a range of internal and external functions in consulting, account interaction, service delivery, and practice delivery. This role is distinguished from more senior Practice Architect positions by the deal sizes, which range from transactional solutions of less than $1M to multi-year outsourcing solutions of over $20M. As a second-level Practice Architect, a PA II is expected to have the experience and background to perform all described duties for engagements focused on consulting/delivery management within the defined subject matter area. This includes resource management, deliverables development, project planning and execution, adherence to contract attributes and costing, customer interaction, and other key aspects of solution-based managed services. These engagements are typically delivered for North American customers or at customer locations. This role may require up to 50% travel.

Requirements

Bachelor's Degree (required) — or equivalent, relevant experience.
Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), or other relevant certification
Strong conceptual and analytical skills, which demonstrate out of the box problem solving
Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
Team player with experience leading and collaborating cross-teams to deliver successful solutions
Excellent oral and written communication skills (English language).
Superior people and personnel management skills.

Responsibilities

Gain a clear understanding of customers’ business requirements and their technical requirements based upon the developed solution and agreed statement of work (SOW).
Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve project, stakeholder, and delivery issues in a timely manner.
Facilitate internal communication and coordinate the assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.
Consolidate delivery status and agreed costing information across the project stakeholders.
Ensure delivery escalation procedures are addressed and communicated to client, consultants, and managers.
Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery.
Perform delivery risk and issue management and facilitate issue resolution with proper notification to all affected parties.
Identify and coordinate the delivery change control process.
Perform periodic project/program analysis, product line review, and product line “health checks” with practice and delivery resources.
Examine customer reference-ability and establish on-going relationships with the customer and account team members.
Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.
Support the development and execution of an Account Strategy in collaboration with internal stakeholders.
Capture, develop, and refine intellectual property (IP) based upon projects, programs, and engagements; develop IP to be reusable for future training and delivery requirements.
Coordinate subject matter material with team members for development of best practices for product lines and delivery improvements.
Understand and manage customer requirements (delivery and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction.
Ensure delivery methodology is understood by team from project initiation to project closeout; sales/solution to delivery knowledge transfer.
Financial and contractual responsibility for engagement profitability.
Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.
Ensure delivery management methodology is followed on all client opportunities.
Mentor, manage and develop product/project team members. Team size varies from 3 team members up to >10 team members.
Conduct annual reviews and provide feedback throughout the year on employee performance where required.
Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.