Practice Administrator - Critical Care

MedAmerica • Los Angeles, CA

1d • $27 - $34 • Onsite

About The Position

The Practice Administrator provides direct business operations support to medical directors, site physician partners, advanced providers, and scribe employees, as applicable. The role serves as the operational administrator for Vituity site leadership and as the practice’s interface with the hospital and community. It supports the site medical director and management team in meeting contract expectations, helps manage site financial and operational processes, and serves as a liaison between providers, hospital leadership and staff, and Vituity support teams.

The administrator manages or coordinates office operations, schedules, recruiting and onboarding, credentialing, compliance, human resources matters, orientation materials, practice policies, and applicable patient census and medical-record processes. The role also supports billing and revenue-cycle compliance, site programs, data analysis, and provider legal-dispute processes when applicable. This position is based at Adventist Health White Memorial in Los Angeles, California.

Requirements

• Two to three years of experience in an office or healthcare setting.
• Intermediate to advanced skills in MS Excel, Word, PowerPoint, and Outlook.
• Strong consultation skills and ability to seek out information.
• Strong work ethic, organizational skills, and interpersonal skills.
• Ability to prioritize and work in a stressful environment.
• Ability to work independently, stay motivated, and meet deadlines.
• Effective verbal and written communication skills.
• Ability to foster a positive environment, understand client/customer relationships, and promote a positive Vituity image.
• Ability to understand and apply information-management principles, data-analysis interpretation, and continuous-quality-improvement tools or methodologies.
• Flexibility, cooperation, and willingness to participate in cross-organizational performance-improvement activities.
• Proficiency using office equipment and automated systems, applications, and software.
• Ability to establish and maintain effective working relationships.
• Ability to read, understand, and communicate in English sufficiently to perform the role’s duties.
• Ability to evaluate and convey information in legible reports to Human Resources, Finance, and Executive groups.

Nice To Haves

• Associate or Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Experience working in healthcare.
• Knowledge of healthcare and medical terminology.
• Knowledge of general Human Resources principles.
• Knowledge of federal, state, and county agencies that regulate the healthcare industry.

Responsibilities

• Serve as operational administrator for site Vituity leadership and as the practice’s interface with the hospital and community.
• Act as the front-line liaison between the provider team, hospital C-suite, nursing leadership and staff, and Vituity support teams.
• Provide executive support to the site medical director and site management team to meet contract expectations.
• Support site financials, including contract stipends, expense reimbursements, and payroll timecards.
• Serve as super user for Vituity software and a point person for hospital software and hardware systems.
• When applicable, support providers involved in criminal or civil disputes, including routing subpoenas, scheduling depositions and trial testimony, developing a provider fee schedule, and involving the malpractice carrier as appropriate.
• Manage office operations, including meetings, office systems, supplies, site events, and customer service.
• When applicable, facilitate daily patient census activities and attend multidisciplinary rounds.
• When applicable, manage site clinical schedules to ensure adequate coverage and continuity of patient care.
• Collect, track, and analyze site financial and operational data.
• Project-manage site operational programs as needed, including operations meetings, patient experience, quality and performance improvement, advanced provider and scribe programs, and student or resident rotations.
• Coordinate recruiting and onboarding for providers and employees, including locums, reservists, residents, and students as applicable.
• Ensure licensed providers complete required recredentialing on time and maintain licenses, certificates, and credentials required by Vituity and the hospital Medical Staff Office.
• Ensure site partners and employees comply with Vituity and hospital programs, mandated training, and other requests.
• Serve as the point person for Vituity People Operations (Human Resources), maintaining an accurate site roster and supporting compliance with employment law and Vituity policies.
• Develop and maintain site orientation checklists and manuals.
• Collaborate with the Medical Director and Site Management Team to develop and maintain site practice policies and procedures.
• When applicable, manage medical records and timely data submission to Revenue Cycle Management, and ensure appropriate charge capture in the designated system.
• Support billing and documentation compliance by completing site WIP/TAD lists, answering routine provider questions, and scheduling, hosting, or participating in monthly meetings with the Revenue Cycle Management billing team.
• Ensure completion of applicable mandated forms and requests, including death certificates, physician office requests, state-specific workers’ compensation and motor vehicle reporting, and pharmacy requests.

Benefits

• Superior health plan options.
• Dental, vision, HSA/FSA, life, and AD&D coverage.
• 401(k) retirement savings plan with a $1.20 match for every dollar contributed up to 6%, plus discretionary profit-sharing contributions; eligible January following 18 months of service.
• Generous paid time off starting at 3–4 weeks annually.
• Student loan refinancing discounts.
• Professional and Career Development Program.
• Employee Assistance Program (EAP) and travel assistance.
• Wellness program.
• Annual corporate Success Sharing bonus program based on company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed