Practice Administrator, Behavioral Health Administration

Christiana Care Health Services • Wilmington, DE

2d

About The Position

ChristianaCare Behavioral Health Administration is looking for a Practice Administrator . This role is essential in advancing high-quality, patient-centered behavioral health care across diverse clinical settings, including both outpatient and inpatient services. It provides operational support, coordination, and strategic alignment for programs spanning the full continuum of care. Key areas of responsibility include the Center for Women’s Emotional Wellness, Integrated Behavioral Health in Primary Care, Embedded Psychology in Specialty Practices, Psychosocial Oncology, and Hospital-Based Services. ChristianaCare’s Behavioral Health Services provides comprehensive, patient-centered care for individuals experiencing mental health challenges. Our team of psychologists, social workers, psychiatric nurses, counselors, and board-certified psychiatrists delivers evidence-based treatments and personalized support. We offer a full range of services, including psychotherapy, medication management, transcranial magnetic stimulation, cognitive behavioral therapy, and specialized evaluations for conditions such as depression, anxiety, bipolar disorder, PTSD, and dementia. Our mission is to ensure every patient receives compassionate, holistic care through innovative techniques and access to our extensive health system resources. The Practice Administrator provides leadership and professional management for assigned clinics and programs, ensuring operational excellence and exceptional service that meets the needs of patients, providers, caregivers, and organizational leaders. This role is responsible for overseeing annual budgets, achieving KPI targets, and maintaining effective systems, processes, and teams to deliver high-performing practice and program operations.

Requirements

• Bachelor’s degree required and preferred in fields such as nursing, medical technology, business, clinical healthcare, or healthcare management.
• Minimum of 3 years of practice management required
• The Practice Administrator requires strong interpersonal and leadership abilities to build effective relationships and lead diverse teams.
• Candidates must demonstrate financial acumen, including the ability to forecast budgets and manage variances, as well as a solid understanding of practice specialties and revenue cycle operations.
• Expertise in payor contracting, billing, reimbursement, and denial management is essential.
• The position calls for strategic thinking paired with strong execution skills, the ability to hold others accountable, and manage multiple challenges simultaneously.
• Proven experience in project management, implementing plans, and driving results through process redesign is critical.
• Excellent judgment, decision-making, and communication skills—both oral and written—are required, along with strong organizational, analytical, and problem-solving capabilities.

Nice To Haves

• Familiarity with continuous improvement methodologies, such as Lean concepts, is preferred.

Responsibilities

• Overseeing all aspects of practice management to ensure operational effectiveness and patient satisfaction.
• Driving performance in key areas such as access, revenue cycle, finance, and patient experience.
• Partners with Clinical Leaders of each area around aligning operational and clinical goals, ensuring collaborative planning and execution.
• Regularly facilitating provider meetings and maintaining clear communication with clinical leaders and site managers
• Developing action plans and reporting performance to leadership.
• Leading onboarding, and training for providers and non-provider caregivers in partnership with clinical and recruitment teams.
• Ensuring adequate staffing through data-driven justification for new or replacement FTEs.
• Mentoring and developing clinic leaders.
• Promoting a safe work environment and adhering to all safety protocols.

Benefits

• ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
• To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees