Health Center Practice Administrator

ADELANTE HEALTHCARE INC•Phoenix, AZ

17d•Onsite

About The Position

The Health Center Practice Administrator is responsible for the efficient, profitable day-to-day operation and management of a Community Health Center that provides primary care services, such as family practice, pediatrics, and internal medicine services and OB/GYN care in a Patient Centered Medical Home (PCMH) environment (additional services may be included based on site location). Additionally, the health center administrator is a patient advocate who creates an environment that delivers exceptional level of care for the clinic, patient experience, patient flow and reaches into the community for growth and support of the centers’ efforts. EXPECTATIONS Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

Requirements

Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
Bachelor’s degree or equivalent work experience determined by People Services and hiring manager
Minimum five (5) years Healthcare experience, which includes three years healthcare management experience – specifically managing a medical site/operation with multiple providers
Competent in Healthcare, Medical Assistant, Nursing or related background.
Ability to meet and communicate effectively with staff, patients, community representatives, Adelante leadership, and business partners
Ability to solve problems using a logical, systematic and tactical approach.
Demonstrated management, communication, leadership, community relations, and customer service skills
Experience in applying continuous quality improvement techniques in service delivery design to improve patient health outcomes
Proven ability with productive and efficient time management; problem solving using and fulfilling commitments
Experience with NextGen or other electronic health records (EHR) software.
Demonstrated understanding and use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,)
Ability to help others to increase their knowledge, skills, and abilities to enable them to perform at a higher level
Ability to manage projects that are data and deadline driven
Ability to provide effective performance and results management
Demonstrated ability to manage partnerships, promote teamwork within work unit and across departmental/organizational lines
Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

Nice To Haves

Experience with Patient Centered Medical Home (PCMH) practices a plus
Ability to communicate in more than one language is a plus (English/Spanish preferred)

Responsibilities

Monitor and evaluate Health Center staff performance and competencies for quality purposes in addition to determining merit increases, promotions, disciplinary actions and maintenance of appropriate personnel documentation
Foster an environment of outstanding patient care within a PCMH model of service
Assure compliance with applicable federal, state and local legislation, such as OSHA, FMLA, Workers Compensation, ADA, and any applicable accreditation agency
Responsible for selection of front and back office clinical support staff including selection, interviewing, training, and onsite orientation
Work with patient eligibility with determination and enrollment processes in various programs through the electronic HealthE+ application, including AHCCCS, AZ Primary Care Program, sliding fee discounts, self-pay and other third party insurers
Ensure compliance with accrediting body standards for quality patient care through regular audits/improvement activities
Provide strong attention to detail with respect to scheduling, billing, and maintenance of records
Monitor appointments, patient flow and waiting areas to improve daily productivity
Document and resolve patient complaints
Establish and maintain effective working relationships with physicians, management, and staff
Responsible for employee education and updates on all policies and procedures
Monitor and control health center expenditures, review and approve all orders and maintain supply inventory
Assure that all equipment is maintained in good repair or is replaced as needed and monitor building and grounds for cleanliness
Establish goals and accurately measure and evaluate skills and expertise of staff members in the context of the relevant job description and engage staff members in regular performance feedback discussions
Direct oversight of Vaccine Management staff and programs
Implement procedures for attaining clinic productivity standards and goals
Assist with Sliding Fee Scale (SFS) audits as necessary
Assure daily deposits are made and completion of day sheet reconciliations
Financial planning and management of center budget; monitoring and allocating expenditures
Review correspondence and answer written inquiries relating to the status of Center functions
Prepare reports and correspondence as required
Coordinate with Center Support for inventory control, facilities management, and maintenance of equipment
Assure performance of weekly, monthly and quarterly safety checks and performs drills each quarter. Maintains appropriate logs.
Maintain high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools
Maintain accurate time and attendance records and prepare reports as requested/required
Coordinate student and volunteer services
Monitor, manage and adjust strategies when necessary, Health Center budget, and profitability and production matrices