Practice Administrator

Complete Health•Birmingham, AL

12h•$75,000 - $135,000

About The Position

The Practice Administrator oversees the operations of two medical practices. In this role, the incumbent's primary duties involve strategic planning, but will also be responsible for ensure the EHR records in compliance with HIPAA regulations and overseeing various departments. This role oversees multiple locations with a minimum of 8 providers.

Requirements

Strong leadership skills
Strong communication skills
Strong problem-solving skills
Medical office operations knowledge
Athena EMR knowledge
Bachelor's Degree in Business, Healthcare, or Public Administration, Finance, Economics, or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year- for year basis preferred.
3-5 years of Practice administration in a medical office

Responsibilities

Ensure smooth efficient operations and communication with patients, vendors, and all staff
Monitor performance of management team to ensure optimal patient flow and patient satisfaction
Monitor clinical staffing and communicate with Clinical Supervisor to stay within budgetary guidelines (no OT)
Monitor Front Desk Supervisor oversight of reception staff hours/lunch/breaks and within scheduled hours (no OT)
Monitor all role responsibilities of direct reports.
Ensure excellent customer service -- Oversight that Front Desk Supervisor is managing front desk staff to deliver timely check in/out, appropriate collections, excellent in person and via phone customer service.
Work with Management Team to develop and assist with training needs as they arise.
Work with Clinical Supervisor to ensure time is provided for lab training and that it is completed to the satisfaction of Lab Director.
Oversee and ensure front desk training by Front Desk Supervisor
Oversee and ensure billing training as necessary -- support Front Desk Supervisor in training her staff as appropriate.
Random auditing of performance in EMR to identify training needs and what is working well for share and reapply.
Provide training/ensure supervisors model and monitor all customer service skills, insurance verification, collections, and appropriate scheduling follow up, lab, ultrasound etc. and phone skills
Team Building
Advertise/Interview/Hire as needed/ Oversee supervisors hiring in their departments
Performance Reviews/Performance Plans for direct reports outlined above
Oversee appropriate work performance issues -- discipline documentation
Liaison to patients and providers to ensure overall patient satisfaction
Handle staff and patient complaints
Handle on site vendors, repairs, and all aspects of the physical buildings for day to day operations.
Ensure safety training and policies are followed.
Ensure all staff are trained HIPAA experts and enforce HIPAA with all staff, patients, sales representatives.
Oversee technology training, repair, and communicate any needs to Practice Administrator.
Communicate directly with Athena as issues arise and communicate issues with significant impact to the operation to the Practice Administrator.
All other responsibilities that may be assigned