Director, Practice Administration

TRILLIUM HEALTH INC•Rochester, NY

18h

About The Position

The Director, Practice Administrator provides strategic and operational leadership for multiple primary care and multi‑specialty family medicine sites within an Article 28/Federally Qualified Health Center (FQHC). This role oversees Office Managers and front‑end operational teams to ensure each location delivers high‑quality, culturally competent, patient‑centered care aligned with FQHC standards and the organization’s mission to serve underserved and vulnerable communities. The Director is responsible for operational efficiency, regulatory compliance, financial sustainability, and continuous improvement in access, equity, and patient experience. This position collaborates closely with clinical leadership as well as quality, finance, compliance, and community health teams to ensure services meet or exceed HRSA, UDS, PCMH, and organizational requirements across all practice sites.

Requirements

Strong knowledge of FQHC operations, compliance, and sliding fee scale processes.
Data-driven leader with strong analytical, communication, and problem-solving skills.
Demonstrated ability to lead diverse teams in a fast-paced environment.
Commitment to health equity and community-focused care.
Experience with EMR, EPIC required.
Bachelor’s degree required
Minimum 10 years of healthcare operations leadership, including multi-site oversight.
Familiarity with HRSA guidelines, UDS reporting, and safety-net healthcare models.

Nice To Haves

Master’s degree in Healthcare Administration, Public Health, Business, or similar preferred.
FQHC or community health experience strongly preferred.

Responsibilities

Lead, coach, and develop Office Managers and front-end operational staff.
Ensure consistent workflows, staffing, and patient access across all practice sites.
Provide weekly on-site operational support and serve as a main point of contact for practice issues.
Maintain compliance with HRSA, UDS, PCMH, and FQHC standards.
Oversee front-end revenue cycle processes including registration accuracy and eligibility verification.
Monitor key performance indicators (access, productivity, no-show rates, satisfaction).
Support strategic initiatives related to service growth, population health, and patient experience.
Promote a culture of equity, inclusion, and trauma‑informed care.
Partner with internal departments and providers to ensure smooth operations and communication.
Perform other duties as assigned.