Practice Director

Kindbody•Chicago, IL

1d•Onsite

About The Position

Kindbody’s mission is to make fertility and family-building care affordable and accessible for all. Founded in 2018, Kindbody has been recognized for technology innovation and industry leadership, Kindbody has been named to CNBC Disruptor 50, Fast Company’s Brands that Matter, Forbes Best Startup Employers, Inc.’s Best In Business list of most admired companies, as well as Deloitte Technology Fast 500™, which recognizes the fastest growing and most innovative technology companies in North America. Kindbody is the leading U.S. fertility clinic network and global family-building benefits provider for employers on a mission to make fertility care more affordable and accessible for all. Kindbody serves patients at 26 state-of-the-art signature clinics and IVF labs, 400+ partner clinics, and in 113 countries around the world. Trusted by more than 140 employers, Kindbody’s physician-led model covers the full-spectrum of reproductive healthcare including fertility assessments, fertility preservation, genetic testing, IVF, donor and surrogacy services, adoption, postpartum care, and menopause support. Kindbody is the only fertility benefits provider that serves patients directly, delivering a seamless, integrated experience with superior health outcomes at lower cost. Kindbody has raised more than $315 million in debt and equity funding from leading investors including Perceptive Advisors, JP Morgan Chase’s Morgan Health, GV, RRE Ventures, Claritas Health Ventures, Rock Springs Capital, Distributed Ventures, Whatif Ventures and TQ Ventures. As an experienced Practice Director, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time position and is based out of our Chicagoland Clinics.

Requirements

3+ years of managerial experience
Experienced in EMR and G-Suite
Strong communication skills & a team player
Detail oriented
Exemplifies strong customer service skills and professionalism
Strong change management skills

Nice To Haves

Bachelor's of Science or clinical background is a plus
Experience in and a passion for women’s health, and fertility is a plus

Responsibilities

Oversee practice and clinical team members comprised of practice coordinators, nurses, medical assistants, and sonographers to ensure they are meeting their day-to-day responsibilities
Provide regular feedback and reviews
Track KPIs and deliverables
Manage performance improvement plans
Coordinate team meetings and oversee takeaways
Serve as the liaison between team members and the physicians and lab team
Perform hiring procedures for all clinic staff
Oversee the onboarding program for the team members. The onboarding role involves but is not limited to, executing training materials, training in all SOPs, training on the process for the documentation, shadowing/coaching, and proficiency testing and sign-offs
Responsible for managing all internal staff escalations in collaboration with the Operations leadership and the People team
Work with Operations leadership to address all patient questions, complaints, and feedback within 24-48 hours by collaborating with the clinical, operations, and laboratory teams.
Work with the Operations leadership team and Finance team to ensure overhead and cost of goods and services are in line with budget and continue to push for budget improvement
Approve and ensure all purchase orders are in line with budget
Execute patient conversion lists for specific markets by holding regular meetings with appropriate clinic staff to ensure coordination is being handled and patients are moving into treatment timely
Update and maintain the Anticipated List for specific markets for accurate forecasting
Coordinate clinic staff schedules to ensure there is appropriate in-office support, cross-team collaboration, patient recovery support, and 24/7 customer support by team members
Manage the schedule of per-diem and temp employees, if applicable
Oversee time cards, PTO, and leave requests for the clinic for both direct and indirect reports
Manage procedural scheduling for all OR cases and ensure the appropriate teams, including the external anesthesia team, are aware of and available for cases.
Oversee procedural scheduling for all procedures (hysteroscopies, egg retrievals, embryo transfers, and IUIs)
Scrub clinic schedule daily to ensure appropriate access is available and patients are scheduled correctly
Coordinate provider cross-regional coverage in collaboration with local leadership
Troubleshoot scheduling issues and make changes to the patient portal & provider templates as needed
Address customer billing & insurance questions including, but not limited to accepting payments, refunds processing, and insurance claims submissions in collaboration with the RCM/Finance teams
Ensure all copays, patient responsibilities, and self-pay or outstanding balances are collected at the time of check-in
Maintain the highest degree of ethics when handling patient payments and bill processing
Report KPIs weekly in an effort to forecast company revenue accurately
Assist with business improvement and marketing efforts
Manage clinic P&L in alignment with company goals and objectives
Monitor clinic activities for compliance with health industry regulations
Oversee facilities and maintenance issues
Manage annual retraining of SOPs as necessary
Responsible for the management and tracking of provider’s licensing, credentialing, and hospital privilege applications and renewals
Manage all RN BLS renewals
Establishes a compassionate environment by providing emotional and psychological support to patients and patient's families
Works independently to assure the program goals are achieved
Support and promote excellence in customer service
Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day to day