Practice Coordinator (Behavioral Health)
About The Position
The Practice Coordinator supports the day-to-day operational, scheduling, and relational needs of behavioral health providers serving post-acute and Skilled Nursing Facility (SNF) settings. This role is a key operational liaison between Nurse Practitioners, therapists, facilities, and internal leadership to ensure smooth workflows, consistent provider coverage, and high-quality service delivery to facility partners. The ideal candidate is highly organized, detail-oriented, and relationship-driven, with experience in healthcare operations, scheduling, or practice coordination. This position plays a critical role in supporting provider efficiency, facility satisfaction, and overall practice growth.
Requirements
- Minimum of 2–4 years of healthcare operations, practice coordination, scheduling, or administrative support experience.
- Experience in behavioral health, long-term care, skilled nursing facilities, or post-acute care preferred.
- Strong organizational and multitasking skills with the ability to manage multiple providers and facilities.
- Excellent written and verbal communication skills with a professional, customer-service oriented approach.
- Proficiency in Microsoft Outlook, Excel, Google Workspace, and scheduling tools.
- Ability to work independently in a remote or hybrid environment with minimal supervision.
Nice To Haves
- Experience supporting multi-state provider teams.
- Familiarity with SNF workflows, GDRs, PCM meetings, and post-acute clinical operations.
- Experience working with EMR systems and healthcare scheduling platforms.
Responsibilities
- Serve as a primary point of contact for post-acute facilities regarding provider scheduling, coverage, and operational communication.
- Coordinate communication between behavioral health providers (NPs, Psychologists, Therapists) and facility staff.
- Send courtesy communications to facilities regarding provider absences, coverage changes, or schedule updates.
- Maintain provider and facility contact lists and communication workflows.
- Provider & Facility check-ins / 30-days, 60-days, 90-days with new employees and new facilities
- New provider training schedules for first 30 days.
- Assist with daily and weekly provider scheduling and rounding coordination.
- Support coverage coordination when providers are out of office, including sending coverage assignment communications.
- Track provider availability, PTO, and schedule changes in collaboration with clinical leadership.
- Support onboarding logistics for new providers, including introductions to facilities and schedule setup.
- Support preparation of patient and provider operational workflows (e.g., meeting schedules, rounding calendars, GDR schedules, PCM coordination).
- Assist with preparation and distribution of operational reports and schedules to internal teams.
- Track operational tasks, deadlines, and follow-ups to ensure timely execution.
- Support internal operational initiatives and special projects as assigned.
- Build and maintain strong relationships with facility partners and internal provider teams.
- Respond promptly to facility and provider inquiries and escalate issues as needed.
- Support leadership in maintaining high facility satisfaction and provider engagement.
- Maintain organized operational records, schedules, and documentation.
- Assist with onboarding documentation coordination (non-credentialing tasks).
- Support compliance with internal policies and post-acute operational requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
