Behavioral Health Intake Coordinator

Nationwide Children's Hospital • Columbus, OH

5d

About The Position

Coordinates and assists in the provision of Behavioral Health resources and services to clients. Essential Functions: Assists families in determining needed resources and services through a screening and triage process. Answers questions and concerns of families and provides service referrals and scheduling. Gathers referral and pre-admission information and completes all pre-admission data entry. Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral. Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services. Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs. Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Requirements

• Bachelor’s Degree in psychology, social work or related field, required.
• Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.
• Behavioral health or customer service experience, required.

Nice To Haves

• Proficiency with EPIC and the NCHBH system,preferred.

Responsibilities

• Assists families in determining needed resources and services through a screening and triage process.
• Answers questions and concerns of families and provides service referrals and scheduling.
• Gathers referral and pre-admission information and completes all pre-admission data entry.
• Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.
• Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.
• Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees