Intake Coordinator / Behavioral Health Technician (BHT)

Carpenter Hall LLC Zinnia Exeter•Exeter, RI

About The Position

Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients. Do you have unique talents that you would like to share with others? We would love to have you join our team! Competitive Pay Career Development Competitive Benefits & 401k Values: Integrity, Teamplay, 1% Better Each Day As an Intake Coordinator/ Behavioral Health Technician (BHT), in a Substance Abuse Treatment Facility, you will play a crucial role in assisting individuals on their journey to recovery from substance abuse. The Intake Coordinator/ Behavioral Health Technician (BHT) is a dual-role position that provides direct client care and oversees the intake process for new admissions. This includes ensuring all required intake documentation is completed accurately and timely, and that quality standards are maintained. The Intake Coordinator will also audit charts for compliance and follow up with BHTs to ensure the intake process is completed correctly. While this role operates during business hours, coordination with evening/weekend staff if expected for after-hours intakes.

Requirements

Dependability - Employees can be counted on to complete assigned tasks in a timely manner with little supervision. Accept responsibility when necessary to see that the job gets done.
Attendance and Punctuality - Is prompt and on time for work, assignments, and meetings. Notifies supervisor prior to lateness or absence. Understand that excess absences pose a hardship for other employees.
Job Skills and Knowledge - Employee completes all chart-related documents and correspondence for assigned clients in a timely manner.
Quantity and Quality of Work – Cares about the quality and accuracy of work being produced. Accepts responsibility for completing job tasks. Use time productively and efficiently.
Attitude – Demonstrates a cooperative, positive, and enthusiastic attitude toward fellow employees, clients, and visitors. Maintains a positive attitude in carrying out assignments and is helpful and courteous to fellow employees.
Confidentiality - Know and follows confidentiality law and procedures at all times.
Communication Skills - Is effective in written and oral expression. Demonstrates proper telephone etiquette and is able to communicate easily with clients, referral sources, and visitors in an appropriate manner. Relates to clients and co-workers in a respectful and professional manner.
Conduct – Conducts oneself in a manner consistent with the agency’s code of ethics and code of conduct. Shows professionalism in the office setting.
Flexibility / Handling Emergencies – Responds well to changing situations or routines. Handles crisis situations calmly and professionally.
Medication Observation- The individual has a full understanding of the Medication Observation procedure and demonstrates the ability to carry out duties as assigned.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness in regard to EMR Documentation, Infection Control, and Waived Testing.
Documentation- the individual is able to navigate the EMR with ease. They have a core understanding of how the program runs, what’s important, and what needs to be documented at what intervals.
Time Management—the individual prioritizes and plans efficiently, developing a realistic action plan in regard to their duties.
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
Transportation- Individual displays the ability to safely transport clients to appointments as needed.
Physical Demands – the employee is frequently required to sit, stand, and walk; the employee must occasionally lift and/or move up to 25 pounds.
Exposure to clients infected with Hepatitis B, HIV, TB, or other Infectious Diseases
High school diploma or GED preferred
Must pass mandatory pre-employment screenings, check, and tests.
Has CPR and First Aid certifications
Have or be able to be taught an acute understanding of counseling and other treatment procedures for alcoholism and drug and addiction-related problems.
Have or be able to be taught knowledge of regulations concerning alcoholism and drug addiction treatment.
Have or be able to be taught knowledge of alcoholism and drug addiction and treatment procedures for such illnesses.

Responsibilities

Follow company policies, procedures, and protocols
Provide day-to-day supervision, support, and structure for clients in the program.
Monitor and document client behaviors, safety concerns, and engagement in services.
Assist with daily routines, transitions, and provide crisis support as needed.
Communicate client needs and observations to the clinical and nursing teams.
Answering local phone lines in between intakes.
Serve as the initial point of contact for incoming clients during regular hours, providing a welcoming and professional introduction to the program.
Conduct intake assessments and complete all required documentation and consents.
Coordinate with nursing, admissions, and clinical teams to ensure efficient client onboarding.
Audit intake charts for completeness, accuracy, and compliance with policy.
Provide feedback and follow-up with BHTs regarding missing or incomplete documentation.
Track trends in charting errors and collaborate with leadership to improve training and processes.
Assist in maintaining high standards of documentation and regulatory compliance across the intake process.
Support after-hours staff by reviewing documentation the next business day and ensuring continuity.