Behavioral Health Intake Coordinator

Voaok • Lawton, OK

20h • $14 - $15

About The Position

Join Our Compassionate Team Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. Founded in 1896, the faith-based nonprofit has services in 46 states, the District of Columbia, and Puerto Rico, serving more than 1.5 million people a year. At Volunteers of America Oklahoma, we specialize in housing and providing resources to propel people forward in their lives restoring hope and dignity. Since 1993, VOA Oklahoma has been empowering veterans, the aging, the homeless and the disabled in 33 counties across Oklahoma and Kansas. Our work touches the mind, body, heart – and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services. The Behavioral Health Intake Coordinator serves as the first point of contact for individuals seeking services at the Lawton Behavioral Health office. This role is essential in ensuring a welcoming, supportive, and efficient intake experience for new participants. The Coordinator manages front desk operations, processes referrals, verifies insurance, enters participant information into the Electronic Health Record (EHR), and supports key data coordination and reporting functions for the program.

Requirements

• High school diploma or GED required.
• Strong organizational, time management, and multi-tasking skills.
• Proactive and detail-oriented with strong process management skills.
• Effective communication and teamwork abilities.
• Must maintain a valid driver’s license, reliable transportation, and auto liability insurance.

Nice To Haves

• Familiarity with behavioral health or clinical settings preferred.
• Experience with Electronic Health Record (EHR) systems preferred.

Responsibilities

• Lead the intake process for all new participants, including gathering and verifying demographic, insurance, and eligibility information.
• Provide a warm and professional front desk presence, supporting individuals as they enter the program.
• Enter initial participant information into the EHR system accurately and in a timely manner.
• Verify insurance coverage and assist participants with insurance enrollment when needed.
• Collect, organize, and process program data and documentation.
• Support internal and external reporting through data coordination, queries, and documentation.
• Maintain data integrity, security, and organization across program databases.
• Retrieve, format, clean, upload, and document new or updated participant data.
• Perform additional administrative and data-related duties as assigned.

Benefits

• $14.42/hour - $15.38/hour pay range
• Medical, dental and vision insurance
• Paid time off (PTO), Sick Leave, Paid Holidays
• Employer paid Short-Term Disability Insurance
• Retirement plan
• Volunteers of America of Oklahoma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
• Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED