Practice Administrator - Uro/Gyn

Beth Israel Lahey Health

2d•$64,000 - $96,000•Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position supports our Urogynecology specialty practice and is scheduled Monday through Friday, with hours of either 8:00 AM–4:30 PM or 8:30 AM–5:00 PM. This is a hybrid opportunity. After completing onboarding and becoming fully established in the role, the successful candidate will be eligible to work remotely up to two days per week, based on department needs, staffing, and operational requirements. This position is responsible for overseeing the day-to-day administrative operations of the practice while remaining actively involved in daily workflows. Responsibilities include supervising administrative staff, coordinating provider schedules, supporting patient access, answering phones, and ensuring efficient office operations. The practice is currently comprised of 3 Attending Physicians, 2 Nurse Practitioners, 2 Registered Nurses, 2 Administrative Assistants, 1 Administrative Coordinator, and 1 Surgical Scheduler. Providers see patients across multiple locations, with all scheduling coordinated centrally from our Boston office. While this position is primarily based in Boston, occasional travel to affiliated practice locations is expected to support clinical operations, observe workflows, and collaborate with providers and staff to ensure efficient, high-quality patient care.

Requirements

High School diploma or GED required.
3-5 years related work experience required
0-1 years supervisory/management experience required
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Ability to make decisions that are guided by precedents, policies and objectives.
Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Ability to set goals and determines how to accomplish defined results with some guidelines.
Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.
Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s).
Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Nice To Haves

Bachelor's degree preferred.
Bachelor's degree strongly preferred.

Responsibilities

Supervises support staff involved in clinical and administrative activities, with emphasis on sensitivity to patients and meeting service standards.
Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs.
Coordinates coverage for absences, meal breaks, training and vacations.
Facilitates patient flow through the unit or practice.
Responsible for ensuring the accuracy of patient-related activities such as registration, managed care referrals, the collection, recording and distribution of cash and check payments, medical assisting vital signs and lab tests.
Assist providers and ensure availability of needed supplies.
Implements processes and procedures to ensure efficient processing of work including, but not limited to, time of service, scheduling, referral management, pre-registration and visit ticket entry.
Works with the practice/nurse/administrative managers to develop office orientation procedures and protocols.
Implements relevant information systems such as managed care, ensuring accuracy of data input and patient appointments.
Provides feedback regarding improvements and changes to systems.
Ensures that staff's training needs are met.
Identifies training needs in both business/office and patient care activities and assists with training of support staff to ensure staff proficiency.
Coordinates regular skills development sessions for support staff.
Has the authority to direct and support employees daily work activities.
Has authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews.
Assists in planning, monitoring and/or managing budget in functional area of department.