Practice Administrator

Curalta Health•Florham Park, NJ

4d•Onsite

About The Position

Curalta Foot + Ankle, LLC is a fast-growing Podiatry practice that values an "Above & Beyond" approach to patient service. We are seeking a team player who will make a positive impact in patients' lives through providing excellent customer service while administrating the office and assisting the doctor(s) to provide clinical care. This opportunity is for a Full Time Practice Administrator in our Florham Park, NJ location. The Practice Administrator provides leadership to the office staff, fostering a positive and collaborate work environment. Managing the front desk, they are often the first and last person to interact with each visitor to a Curalta Foot + Ankle location. The PA personifies our Above & Beyond approach to patient service and sets the tone for every appointment. As the point person for the practice, they handle any necessary administrative duties to create a welcoming environment for a better patient experience.

Requirements

HS Diploma/GED equivalent required
4+ years' experience in medical reception preferred
Ability to multi-task and work in a dynamic environment
Excellent time management and the ability to prioritize direct patient care
Ability to remain calm in a busy atmosphere
Friendly, courteous, and service minded
Efficient, thorough, and detail-oriented
Team player with a focus on always improving the patient experience
Prolonged periods of sitting or standing at a desk and working on a computer
Must be able to lift to 15 pounds at times

Responsibilities

Provide leadership to the office staff, fostering a positive and collaborative work environment
Implement changes to optimize scheduling, allowing the practice to achieve their goals
Responsible for doctor’s schedules, new patient allocations
Ensure that patients are confirmed, and recalls are managed
Be the point of contact person within the practice
Ensure the front desk is collecting all balances: copays and patient balances, making sure we are collecting money with a smile
Oversee insurance verification and authorizations are being performed
Insurance eligibility is being checked and discrepancies are resolved
Understand the basics of patient billing and be able to explain balances to patients when needed
Encourage ancillary services in the practice-ensure that staff and doctors are utilizing the services/products that are available to them
Monitor employee time sheets to limit overtime
Ensure efficient and smooth operations of the practice
Coordinate staff scheduling to maintain appropriate coverage, considering patient volume and physician availability
Oversee inventory management by ensuring supplies are being ordered at an appropriate level in an appropriate time frame
Train new hires entering the practice
Encourage a patient-centered culture, ensuring exceptional patient experience and satisfaction throughout all interactions with the practice
Address patient complaints and concerns promptly, resolving issues to maintain positive relationships and reputation
Maintain a clean and orderly office environment
Handle any repairs and maintenance issues in a timely manner
Greet patients visiting the office upon arrival, as well as say goodbye at their departure
Be approachable and available to answer any questions and assist with completing the required forms
Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts
Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form
Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided in the office, and scheduling follow-up appointments
Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly
Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism
Answer emails and voicemail messages as required, promptly and courteously
Scan and process additional paperwork into the patient EMR, as necessary
Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information
Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly