Practice Administrator – Plastic Surgery

Charleston ENT & Allergy•Charleston, SC

11h•Hybrid

About The Position

Charleston Plastic Surgery is seeking an experienced Practice Administrator to join our established, multi-site practice and play a key role in our continued growth and expansion. This is an ideal opportunity for an experienced plastic surgery practice administrator with experience across the surgical, aesthetic, and medical spa realms who understands what it takes to operate a comprehensive, full-service plastic surgery practice and deliver an exceptional patient experience across multiple service lines. Our practice currently serves patients across the Charleston area, including West Ashley, Mount Pleasant, and Summerville, and we are continuing to grow. The person in this role will initially have a significant operational presence in our West Ashley practice while also taking a hands-on leadership role in the development and launch of a new comprehensive aesthetic center of excellence in the North Area! As Practice Administrator, you will help lead the day-to-day success of our established practice while taking ownership of the operational planning and launch of our next phase of growth. This is an opportunity to help build the next phase of an established plastic surgery organization. You'll become an integral part of our existing practice while taking an active role in expanding our capabilities and geographic reach. The new center will require someone who is comfortable getting into the details—from equipment and inventory to staffing, workflows, vendors, pricing, patient experience, and operational readiness —and who can take a project from planning through launch and into successful ongoing operations. We're looking for someone who enjoys building systems, solving problems, developing people, and turning ideas into functioning operations. At Charleston Plastic Surgery, we believe exceptional patient care starts with an exceptional team. We are proud of the reputation we have built in the Charleston community and are excited about the opportunity to continue growing while maintaining the personalized, high-quality experience our patients expect. This is an opportunity to join an established, growing plastic surgery organization at an exciting point in its evolution —with the opportunity to help shape new operations, develop teams, and expand our reach.

Requirements

Several years of progressive leadership experience in plastic surgery, cosmetic surgery, aesthetics, medical spas, cosmetic dermatology, or a similarly comprehensive elective healthcare environment
Direct experience across surgical, aesthetic, and medical spa operations strongly preferred
Experience working within a multi-service, full-service plastic surgery or aesthetic practice
Previous experience opening a new medical office, expanding into a new market, launching a new service line, or supporting a practice acquisition or expansion
Demonstrated ability to take ownership of a project from planning through execution and successful launch
Experience developing opening budgets, purchasing equipment and supplies, selecting vendors, establishing inventory systems, and managing startup costs
Experience recruiting and building a team for a new location or growing practice
Experience managing a practice where patient experience, consultation conversion, revenue growth, and patient retention are important measures of success
Familiarity with cosmetic consultations, elective procedures, treatment planning, and the unique patient expectations associated with aesthetic medicine
Experience with patient conversion, lead management, scheduling optimization, and/or cosmetic sales processes
Strong business acumen and comfort understanding practice-level financial and performance metrics
Excellent organizational, communication, and problem-solving skills
Strong project-management skills and the ability to manage multiple moving pieces simultaneously
Strong emotional intelligence and the ability to work effectively with physicians, employees, vendors, and patients
A hands-on leadership style and willingness to jump in wherever needed
Strong attention to detail without losing sight of the bigger picture
The ability to balance patient experience, employee engagement, and business performance
The initiative, resourcefulness, and adaptability to solve problems when there isn't an existing playbook
You understand that a comprehensive plastic surgery practice encompasses much more than surgical procedures.
You appreciate the intersection of plastic surgery, aesthetics, skincare, medical spa services, and the broader patient relationship, and you understand how these components can work together to create an exceptional patient experience and a successful business.
You've also been through a new-office opening or market expansion before.
You know that opening a practice isn't just choosing furniture and hiring employees. It's building the infrastructure, anticipating problems, coordinating dozens of moving pieces, managing costs, and making sure that when the doors open, the patient experience feels seamless.
Most importantly, you're someone who takes ownership. You see what needs to be done, solve problems, develop people, and look for ways to make the practice better.

Nice To Haves

New-office opening or market-expansion experience highly desired

Responsibilities

Lead daily operations of our multi-site plastic surgery practice, ensuring an efficient, polished, exceptional, and personalized patient experience
Partner closely with our plastic surgeons and leadership team to achieve clinical, operational, financial, and growth goals
Help design, coordinate, and launch a comprehensive aesthetic center of excellence in a new market, taking ownership of the many details required to move from concept to a fully operational practice
Participate in the design and setup of the new facility, ensuring the space is appropriately equipped and operationally ready
Research, evaluate, and procure medical equipment, aesthetic equipment, furnishings, technology, and office supplies
Develop and manage opening budgets, inventory, purchasing, vendors, and startup costs
Establish operational workflows, policies, procedures, and systems for the new location
Develop staffing plans and recruit, hire, onboard, train, and develop the new team
Establish scheduling templates, patient-flow processes, phone workflows, check-in/check-out procedures, and other front-office systems
Work with leadership to establish pricing, service offerings, and operational processes appropriate for the new market
Coordinate with vendors, contractors, technology providers, and other partners involved in the expansion
Help establish marketing, lead-management, consultation, and patient-conversion workflows
Ensure new operations meet all applicable regulatory, HIPAA, OSHA, safety, and operational requirements
Lead the transition from pre-opening planning to successful day-to-day operations
Maintain strong operational oversight of our existing locations while supporting the development and growth of the new market
Monitor practice performance, productivity, patient volume, revenue, and key operational metrics
Understand and improve the cosmetic patient journey—from initial inquiry and consultation through procedure, follow-up, and ongoing patient relationships
Support strong conversion of consultations to procedures and identify opportunities to improve patient retention and engagement
Address patient concerns with professionalism, empathy, and good judgment
Foster a culture of accountability, teamwork, professionalism, and exceptional service
Identify opportunities to improve efficiency, patient experience, revenue, and overall practice performance
Serve as a trusted partner to the physicians, anticipating needs and solving problems proactively