PR & Marketing Coordinator

Four Seasons Hotels and Resorts•Beverly Hills, CA

6d•Onsite

About The Position

Four Seasons is seeking a PR & Marketing Coordinator who shares a passion for excellence and is enthusiastic about creating the ultimate service experience for guests. The ideal candidate will possess a high level of professionalism and integrity, maintaining office confidentiality. A solid working knowledge of MS Word, PowerPoint, Excel, and Publisher is required, with working knowledge of Opera strongly preferred. The role demands a high attention to detail, the ability to multitask in a fast-paced environment, and strong collaborative skills. This position provides administrative support to the Director of Public Relations, Sales Managers, and Director(s), requiring familiarity with all aspects of the sales process. This is a non-exempt/hourly position, and U.S. work authorization is required.

Requirements

High level of professionalism and integrity
Maintain confidentiality
Solid working knowledge of MS Word, PowerPoint, Excel, and Publisher
U.S. work authorization

Nice To Haves

Working knowledge of Opera
Basic knowledge of hotel operations
Previous hotel experience
Strong communications (telephone and in person)
College education
Fluent and professional communication both written and verbal
Works well under pressure, multitasking, and team player
Extreme attention to detail in all areas, organizational skills, and thinks strategically
Ability to touch type 50+ WPM and comprehensive computer skills

Responsibilities

Provide Sales and Marketing Administrative Assistant support as necessary, including but not limited to PowerPoint presentations, photo requests, printing of collateral, contract turnovers, merging contracts, menu printing, site inspection forms, write welcome letters, etc.
Assist with the design and/or coordination of Hotel signage, email blasts, and collateral that increase awareness and positive perception of the hotel.
Update Four Seasons proprietary websites, as well as third party websites, ensuring alignment with the Hotel’s positioning and business objectives and creative storytelling.
Conduct thorough grammatical reviews of collateral, signage, menus, and other guest-facing materials to ensure they are accurate and aligned with the highest standards of luxury hospitality.
Utilize Revinate, TripAdvisor and like-tools to track reviews, organize hotel responses, and posts.
Assist with video and photo shoots at the hotel.
Prepare accurate written correspondence including letters, contracts, reports, and e-mails using Microsoft Word, Golden Sales & Catering and Outlook.
Field incoming inquiries and distributing to proper recipients.
Correspond via email and telephone with clients regarding individual reservations or group requests.
Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.
Communicate internally with Reservations Team, Front Office Team, and other departments for guest preferences and stay requests.
Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, Month End presentations, social media reports, etc) on a timely basis.
Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.
Manage projects related to sales and marketing initiatives such as holiday gifts, sales blitzes, and hotel partnerships.
Periodically assist with front of house operations including greeting and directing guests.
Finalize and assist with resume preparation of confirmed bookings when needed.
The ability to perform other tasks or projects as assigned by hotel management.
Handle incoming requests from clients and hotels, act as primary client contact when Sales & Marketing team are out of the office.