STUDENT- PPECS (Park Portable Equipment Center & Services) Counter Assistant

Ithaca College•Ithaca, NY

16d•$16

About The Position

PARK PORTABLE EQUIPMENT CENTER & SERVICES (PPECS) : PORTABLE EQUIPMENT COUNTER ASSISTANTS are responsible for… Performing detailed inspections of portable equipment being checked out and returned by student patrons and faculty. Function checking, prepping and checkout of daily reservations for portable equipment. Reporting items found to be missing or broken to the supervisor followed by a ticketing of such resources Checking the database reservations program at the beginning of each shift to see what needs to be prepped or inspected and what items are LATE. Faculty reservations for classroom support must take priority at the beginning of each shift. Assistants should be prepping up to 24 hours in advance, regardless of when their particular shift ends. At the same time, counter assistants should be monitoring the returns screen and make sure to send out notices as soon as equipment becomes late. When patrons arrive to pickup a reservation that has already been assembled, the counter assistant must once again inspect the items on the cart and compare them with the reservation. Assistants must verify that the equipment number on the cart matches the equipment number on the reservation. Assistant must also confirm that all non-reservable items on the cart match the reservation. Inspections should be ongoing. Whenever there is a lull in activity at the front counter, assistants should be inspecting equipment on the shelf. Assistants must match contents of each kit or case with contents list noted on case or in the database. Assistants should be inspecting equipment closely for damage or missing items. If you find any discrepancy or problems, it should be brought to the immediate attention of Facilities Manager or Technical Support Manager. If this occurs after hours, equipment should be taken off-line and ticketed with a follow up email to PPECS listserv. IF the item you are taking offline is on a future reservation and you find that there is not a substitution or replacement for that item, please only take the item off-line until the beginning the next reservation. Assistants should then make the Technical Support Manager or Facilities Manager aware of the high priority for repair.

Responsibilities

Performing detailed inspections of portable equipment being checked out and returned by student patrons and faculty.
Function checking, prepping and checkout of daily reservations for portable equipment.
Reporting items found to be missing or broken to the supervisor followed by a ticketing of such resources
Checking the database reservations program at the beginning of each shift to see what needs to be prepped or inspected and what items are LATE.
Faculty reservations for classroom support must take priority at the beginning of each shift.
Assistants should be prepping up to 24 hours in advance, regardless of when their particular shift ends.
Monitoring the returns screen and make sure to send out notices as soon as equipment becomes late.
When patrons arrive to pickup a reservation that has already been assembled, the counter assistant must once again inspect the items on the cart and compare them with the reservation.
Assistants must verify that the equipment number on the cart matches the equipment number on the reservation.
Assistant must also confirm that all non-reservable items on the cart match the reservation.
Inspections should be ongoing.
Whenever there is a lull in activity at the front counter, assistants should be inspecting equipment on the shelf.
Assistants must match contents of each kit or case with contents list noted on case or in the database.
Assistants should be inspecting equipment closely for damage or missing items.
If you find any discrepancy or problems, it should be brought to the immediate attention of Facilities Manager or Technical Support Manager.
If this occurs after hours, equipment should be taken off-line and ticketed with a follow up email to PPECS listserv.
IF the item you are taking offline is on a future reservation and you find that there is not a substitution or replacement for that item, please only take the item off-line until the beginning the next reservation.
Assistants should then make the Technical Support Manager or Facilities Manager aware of the high priority for repair.