Product Specialist-APS

Anderson Auto Group•Reno, NV

3d•Onsite

About The Position

Anderson Powersports in Reno, Nevada, is hiring a customer-focused Powersports Product Specialist to help customers select recreational vehicles that suit their needs, riding style, and budget. The role involves presenting and explaining product features, supporting customers throughout the sales process, maintaining customer relationships, and coordinating with dealership departments to provide a seamless buying experience. The position operates throughout the dealership, with time spent indoors, outdoors, and at a desk. Days and hours vary to accommodate sales department hours. Occasional travel may be needed to pick up or deliver vehicles from other locations.

Requirements

Excellent communication, customer service, and relationship-building skills.
Professional, energetic, and approachable personality.
Strong listening skills and ability to understand customer needs.
Self-motivation, reliability, and willingness to learn.
Basic computer skills and ability to use sales and customer management software.
Team-oriented mindset and desire to contribute to dealership success.
Valid driver's license and ability to operate dealership vehicles in accordance with dealership policies and applicable laws, preferred or required depending on job duties.
High school diploma or GED preferred.
Ability to meet the physical demands of the role, including standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and frequently lifting or moving items up to 50 pounds.

Nice To Haves

Previous sales experience is a plus.
High school diploma or GED preferred.
A valid driver's license and ability to operate dealership vehicles, preferred or required depending on job duties.

Responsibilities

Greet customers and create a welcoming, professional dealership experience.
Learn and demonstrate the features, benefits, and capabilities of powersports products.
Help customers find suitable motorcycles, ATVs, side-by-sides, snowmobiles, and other recreational vehicles.
Build customer relationships and follow up on leads by phone, email, text, and other dealership-approved tools.
Assist customers through product selection, trade-in discussions, financing introductions, and delivery coordination.
Maintain knowledge of current models, accessories, warranties, and available options.
Use dealership software and CRM tools to manage customer information, leads, and follow-up activities.
Coordinate with sales, finance, parts, and service departments to provide a seamless customer experience.
Meet individual sales, customer satisfaction, and follow-up goals.
Stay current on new products, promotions, manufacturer updates, and industry trends.