Powerplant Troubleshooting Specialist (Experience, Senior or Principal)

Boeing•Seal Beach, CA

4d•$101,150 - $211,600•Onsite

About The Position

Customer Support is seeking an experienced troubleshooting specialist to join the 767 & Out of Production Propulsion and ECS Systems Service Engineering team. This fast-paced, dynamic team delivers exceptional, around-the-clock customer support—24/7, 365 days a year—ensuring our airline customers receive timely and effective technical solutions.

Requirements

6+ years of related work experience or an equivalent combination of education and experience
Requires independent research, as well as close collaboration with internal engineering teams, suppliers, and external partners to resolve complex propulsion system challenges.
Must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

LEVEL 4: 10+ years of related work experience or an equivalent combination of education and experience
LEVEL 5: 15 + years of related work experience or an equivalent combination of education and experience
Aviation Maintenance Technician experience / A&P certificate
Experience with troubleshooting engine / powerplant issues on aircraft
Experience with engine / powerplant maintenance and/or overhaul
Experience collaborating across business units with mechanics, manufacturers, suppliers, customer, and senior leadership
Experience with My Boeing Fleet and the Boeing Communication System
Familiarity with Boeing processes and drawing systems

Responsibilities

Apply troubleshooting expertise to investigate and resolve technical, operational, and quality issues with main engine systems as reported by airline customers, using a variety of resources, including airline data, engineering databases, supplier information, and maintenance publications.
Serve as a key technical resource, directly addressing customer inquiries and advocating for their needs within Boeing.
Manage both urgent, short-term issues and longer-term, predictive proactive projects.
Lead and manage projects aimed at resolving fleet-wide issues and improving system reliability.
Monitor and identify potential in-service risks and issues, developing and executing mitigation plans to support a smooth and successful return into service.
Review and verify Customer Support documentation, including the Aircraft Maintenance Manual (AMM) and Fault Isolation Manual (FIM).
Create and update technical communications such as Fleet Team Digest (FTD) articles, Service Letters (SL), and Maintenance Tips (MT) to keep customers informed and supported.
Develop and deliver presentations on in-service issues to review boards, management, suppliers, and airline customers.
Evaluate event reports for potential safety concerns and take appropriate action.
Requires independent research, as well as close collaboration with internal engineering teams, suppliers, and external partners to resolve complex propulsion system challenges.
Participate in support teams and provide on-site technical assistance at airline locations as needed.
Communicate effectively with airlines and internal stakeholders to address questions and reported problems.