Power Systems Technical Communicator

Mustang CAT • Houston, TX

4d • Onsite

About The Position

Powering Solutions with Technical Expertise Are you a problem-solver with a passion for Caterpillar equipment? As a Engine Technical Communicator at Mustang Cat, you'll provide expert technical support, troubleshoot complex issues, and enhance the skills of dealer technicians within our Power Systems Division.

Requirements

• Degree in Diesel Technology or related field (or equivalent experience)
• Strong hands-on experience with Caterpillar engines & power systems
• Expertise in internal combustion engines (spark vs. compression ignition)
• Ability to read schematics, engineering drawings & machining specs
• Proficiency in precision measuring tools & dyno testing procedures
• Familiarity with CAT diagnostic & service systems
• Excellent communication & problem-solving abilities
• Detail-oriented & adaptable in high-pressure situations
• Team player with a passion for continuous learning

Responsibilities

• Assist service teams across locations in diagnosing and resolving complex equipment issues
• Provide expert guidance to Mustang Power Systems shop & field service teams (Large Bore 290, Marine, EPG, Tomball, Waller)
• Collaborate with Caterpillar engineers via DSN to resolve critical issues
• Conduct applied failure analysis and manage technical service requests
• Work with district CAT Representatives to resolve warranty concerns
• Develop cost-effective solutions for equipment performance issues
• Mentor dealer technicians to enhance technical proficiency
• Assist sales & parts teams with technical product knowledge
• Work closely with Caterpillar to improve equipment performance and service processes

Benefits

• Great Work-Life Balance
• On-Site Health Clinic
• Tuition Reimbursement & Growth Opportunities
• Full Benefits Package (Medical, Dental, Vision, 401(k) Match)
• Paid Time Off & Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree