POWER SYSTEMS DIVISION (PSD) RENTAL SERVICE ADVISOR

Carter Machinery•Elkridge, MD

3d•$64,000 - $83,000•Onsite

About The Position

The PSD Rental Service Advisor is responsible for communicating with internal and external customers to gather information regarding PSD rental equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements

Must have excellent customer service skills and the ability to deal with stressful situations
Must be a strong communicator with excellent oral and written communication skills
Must be able to effectively multi-task
Must have an attention to detail
Must be able to work any shift
Must be proficient with Microsoft Office Products

Nice To Haves

Working knowledge of the function and repair of generators, air compressors and temperature control products
Rental industry experience, a plus

Responsibilities

Communicating with internal and external customers to gather information regarding PSD rental equipment issues
Providing repair status updates while repairs are in progress
Opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way