Power Solutions Technician III

The Raymond Corporation • Hanover Park, IL

8h • Onsite

About The Position

As a Power Solutions Technician, you will troubleshoot motive power batteries, chargers, and related equipment problems, complete installations, and perform unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need. The goal is to provide complete customer satisfaction in a polite and professional manner.

Requirements

• Knowledge of reading schematics, maps, blueprints, and manuals.
• Knowledge of AC-DC conversion, battery theory, high voltage potential and material handling equipment.
• Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
• Ability to understand chemical reaction between acids and alkalis.
• Ability to weld and solder lead with open flame torch.
• Ability to exhibit a professional demeanor and develop customer relations and superior service.
• Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to safely operate drills, grinders, forklifts, hoists, overhead cranes and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
• Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.
• Minimum of a high school diploma/GED.
• One to three years’ experience in electrical theory, motive power battery and charger repair in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication is necessary.
• Must possess a valid driver’s license and maintain a good driving record.

Responsibilities

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs on batteries and chargers to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Washes, cleans and neutralizes customer’s batteries at customer’s site.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in van.
• Maintains service van to ensure that it is clean, organized and hazard free inside and out.
• Ensures that regular maintenance is performed on service van (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
• Performs manufacture authorized modifications per specifications.
• Responsible for maintaining personal tools required for performing the job effectively and safely.
• Maintains awareness of hazardous materials used daily and maintains personal hygiene accordingly.
• Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.
• Performs related duties as assigned or as the situation dictates.

Benefits

• Optional 4 day work week 10 hour shifts or 5 day work week 8 hour shifts
• PAID TRAVEL TIME after 1st 30 minutes per day
• Paid TIME OFF, vacation, holidays and sick/personal days
• Company provided HAND TOOLS
• Well-maintained COMPANY SERVICE VAN with company-paid gas card
• Comprehensive BENEFITS package effective within 30 DAYS from date of hire; medical, dental, vision, 401(k), FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing and more
• Referral bonus program up to $2,500
• Retirement Plan/401(k) - 100% company MATCH up to 5% employee contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED