Power Products Technical Specialist - Texas

JCB•San Antonio, TX

2d•Onsite

About The Position

JCB is hiring a Power Products Technical Specialist based in San Antonio, Texas. The role provides real-time technical support to technicians in the field and helps maintain equipment availability for rental customers, including JCB’s largest global customers. The specialist will support generator diagnostics and repair, investigate warranty claims and component failures, coordinate solutions to product-quality concerns, and communicate service information and field actions. The role is full-time and exempt, with occasional travel to customers and dealers, up to 15% across North America. The work takes place in office and occasionally manufacturing or factory environments, where the employee may encounter noise and temperature changes. The role requires regular stationary work, hand use, reaching, and speaking or listening; occasional standing and walking; and frequent movement or transport of items weighing up to 10 pounds. Required vision abilities include close and distance vision, depth perception, and adjusting focus. JCB offers medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and paid holidays. Applicants must pass applicable pre-employment screening, including drug screens, background checks, and other tests, as conducted in accordance with applicable law. JCB is an equal opportunity employer and provides reasonable accommodations. JCB is not currently hiring applicants who now or in the future require employment visa sponsorship for this position.

Requirements

Ability to read advanced electrical schematics and control logic flows.
Strong technical diagnostic skills on power-generation equipment and components.
Five years of experience in power generation and internal-combustion-engine equipment, maintenance, and repair.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented, able to work independently, and collaborative in resolving issues across the enterprise.
Ability to understand processes, troubleshoot, develop solutions, and recommend solutions.
Self-motivated team player who enjoys a dynamic environment.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Must pass applicable pre-employment drug screens, background checks, and tests.

Nice To Haves

Experience working with large rental fleets.

Responsibilities

Provide accurate technical information to customers to support generator diagnostics and repair.
Maintain high phone and email response rates to customer inquiries.
Travel to support technical customer issues and provide product training as required.
Analyze warranty claims to identify emerging product concerns.
Prioritize product-quality concerns for resolution with manufacturing and engineering teams.
Drive conformance to JCB standards for service-concern closure and field action.
Communicate with global service teams about common service and product concerns and collaborate on resolutions.
Support testing of failed components to obtain detailed failure information.
Communicate necessary product field actions through technical bulletins, product updates, email, and phone.
Perform other duties as assigned.