Power Products Technical Specialist - Texas

JCB North America • San Antonio, TX

3d • Onsite

About The Position

JCB is seeking a Power Products Technical Specialist to provide real-time technical support to technicians in the field and help maintain high equipment availability for rental customers. The role works closely with large global customers and supports generator diagnostics, repair, product quality, warranty analysis, and service issue resolution. The position is based in San Antonio, Texas, with occasional travel to customers and dealers—up to 15%—across North America. It is full-time and exempt.

Requirements

• Ability to read advanced electrical schematics and control logic flows.
• Strong technical diagnostic skills with power generation equipment and components.
• Five years of experience in power generation and internal combustion engine equipment maintenance and repair.
• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues affecting different groups across the enterprise.
• Ability to understand processes, troubleshoot, develop solutions, and recommend solutions.
• Self-motivated team player who enjoys working in a dynamic environment.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
• Must pass drug screens, background checks, and any pre-employment tests conducted in accordance with applicable law.

Nice To Haves

• Experience working with large rental fleets.

Responsibilities

• Provide accurate technical information to customers to support generator diagnostics and repair.
• Maintain high phone and email response rates to customer inquiries.
• Travel to support technical customer issues and provide product training as required.
• Analyze warranty claims to identify emerging product concerns.
• Prioritize product quality concerns for resolution with manufacturing and engineering teams.
• Drive conformance to JCB standards for service concern closure and field action.
• Communicate with global service teams about common service and product concerns and collaborate on resolutions.
• Support testing of failed components to determine detailed failure information.
• Communicate necessary product field actions through technical bulletins, product updates, email, and phone.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed