Power Products Technical Specialist - Texas

JCB North America • San Antonio, TX

1d • Hybrid

About The Position

This role is an opportunity to work closely with our largest global customers. You will provide real-time technical support to technicians in the field and maintain industry-leading equipment availability for our rental customers. This role is based in San Antonio, TX, with occasional travel to customers and dealers (up to 15%) across North America.

Requirements

• Ability to read advanced electrical schematics and control logic flows
• Strong technical diagnostic skills on power generation equipment and components
• 5 years of experience in power generation and internal combustion engine equipment, maintenance and repair
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Nice To Haves

• Experience working with large rental fleets preferred, but not required

Responsibilities

• Provide accurate technical information to customers to support generator diagnostics and repair
• Maintain high level of phone and email response rates to customer enquiries
• Travel to support technical customer issues and provide product training as required
• Analyze warranty claims to identify any emerging product concerns
• Prioritize product quality concerns for resolution with the manufacturing and engineering teams
• Drive conformance to JCB standards for service concern closure and field action
• Communicate with global service teams on common service and product concerns and work collaboratively on resolutions
• Support testing of failed components to ascertain detailed failure information
• Communicate any necessary product field action via technical bulletins, product updates, e-mail, and phone
• Other duties as assigned

Benefits

• medical, dental, and vision insurance
• 401 (k) retirement plan
• paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed