Power Generation Capital Equipment Technical Sales and Support - Aftermarket

Nooter/Eriksen•St. Louis, MO

35d•Hybrid

About The Position

Nooter/Eriksen is seeking an Aftermarket Technical Sales & Support Account Coordinator to join the Aftermarket Team. This role is part of a team that is responsible for providing customers with support and major retrofits for existing Heat Recovery Steam Generators (HRSGS) and Industrial Power Boilers. The expectation is that this will be a hybrid position depending on business needs.

Requirements

At least three (3) years of experience in a position requiring mechanical skills, strong understanding of engineering fundamentals, and reading/analyzing technical drawings.
Strong problem-solving and critical thinking skills.
Excellent customer service skills.
Proactive, and able to work both independently and with a team.
Excellent written and spoken communication skills.
Highly professional, organized, and trustworthy team player.
Proficiency in English.
Ability to read, write, problem solve, make quick decisions, interpret data and analyze results.
Effective written and verbal communication is essential.
Occasional travel to plants will be required. Estimated travel 20-25% but may vary based on project requirements.
Required to climb stair towers, ladders and enter confined spaces during plant visits and inspections.
Pre-employment drug screen and background check required.

Responsibilities

Develop Aftermarket project activity by building professional relationships with plant personnel.
Acquire technical knowledge of assigned plants and the plant history.
Visit assigned plant sites once or twice per year and making sure they know we are available for questions.
Ensure assigned plants receive and understand N/E Service Bulletins.
Handle all service calls from assigned plants, ensuring each plant receives prompt, knowledgeable, and applicable responses from Nooter/Eriksen as required.
Quote and manage projects regarding sale of parts, engineering services, and inspection services.
Assist with review of work assigned to and completed by Aftermarket Engineers.
Negotiate pricing and delivery requirements for spare parts with suppliers.
Work with the Aftermarket team to decide how to best provide resources to the plant personnel to assure satisfaction.
Become technically competent in the general aspects of the design and operation of an HRSG including thermal datasheets, coil configurations, types of valves and where they are used, coil supports, casing penetrations, start-up of the HRSGs, duct burners, CO, and SCR catalyst.
Become technically competent in the typical commercial offerings of the Nooter/Eriksen Aftermarket department.