Power BI Developer

TalentBurst•Murray, UT

19h•Remote

About The Position

These individuals (we need 2) will be responsible for building a Power BI reporting solution using ServiceNow data that mirrors the functionality of an existing Salesforce-connected report. The goal is to provide operations and business leaders visibility into request/ticket information, status, aging, completion and user access details without requiring direct access to the underlying ticketing platform.

Requirements

3+ years of strong, hands-on Power BI development (ideally 5+ years)
Deep working knowledge of ServiceNow data, including fields, attributes and underlying data structures
Experience extracting, interpreting and transforming ServiceNow data for use in Power BI reporting and dashboards
Ability to create/migrate reporting functionality currently supported through a Salesforce-connected Power BI solutions into a ServiceNow-based solution
Experience building reporting that allows business users to search/filter request and ticket information, including status, aging, completion and user/access-related details
Ability to independently troubleshoot technical barriers and drive a defined reporting deliverable through completion
Excellent communication skills with the ability to translate highly technical concepts for non-technical stakeholders
Tenacity and strong problem-solving skills; comfortable working through ambiguity and roadblocks
Proactive communication, particularly when encountering barriers, dependencies or risks
Collaborative, team-oriented approach and willingness to partner closely with both technical and business stakeholders
Strong ownership and follow-through within a short, project-based engagement
Must reside within PST, MST, CST, or EST time zones (with a preference for PST/MST)

Nice To Haves

Healthcare/RCM experience is not required, but would be a differentiator (industry agnostic is okay)

Responsibilities

Building a Power BI reporting solution using ServiceNow data.
Mirroring the functionality of an existing Salesforce-connected report.
Providing operations and business leaders visibility into request/ticket information, status, aging, completion and user access details.
Extracting, interpreting and transforming ServiceNow data for use in Power BI reporting and dashboards.
Creating/migrating reporting functionality currently supported through a Salesforce-connected Power BI solutions into a ServiceNow-based solution.
Building reporting that allows business users to search/filter request and ticket information, including status, aging, completion and user/access-related details.
Independently troubleshooting technical barriers and driving a defined reporting deliverable through completion.
Translating highly technical concepts for non-technical stakeholders.
Working through ambiguity and roadblocks.
Proactive communication, particularly when encountering barriers, dependencies or risks.
Partnering closely with both technical and business stakeholders.
Demonstrating strong ownership and follow-through within a short, project-based engagement.